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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 806 Showing 16,101-16,120 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hassle free service. Skip the set-up on your own and know it's. done right

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation was quick and effective.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left all old unused cables on floor. Later I realized they were not connected to anything so I bagged them to discard them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up on this was great, what I have come to expect from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the service we received. Explained everything so we would understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, friendly, courteous. Great experience with Geek Squad people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Donnie and the other Gentleman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, Professional, Knowledgeable - great team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting everything up and explaining everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents were great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an amazing job and kept the instructions simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt was great. Arrived on time and quickly had it installed. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He installed very quickly and he was friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an excellent job very polite and explained everything.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not do a thorough test of the TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not present for the install, but my father was. The agent was professional from what I understand, but he did not verify that the Wifi connection to the TV was actually working, only that it was connected. As a result, when I got home and tried to watch Netflix, it didn't work. The issue turned out to be the wifi channel used by the router, but the agent should have at least checked it out!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who installed my 65" tv did a great job - they were on time, neat and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was really good and very OCD on making sure install was correct. Awesome job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowedgable and personable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were pleasant, helpful and patient. The best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional and efficiently clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad guys were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were early and went out of their way to make sure they provided the service we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must include in order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't do it yourself. Have these guys do it. Looks great and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setups for audiovisual

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very helpful with getting everything up and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just as advertised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my new 4k TV. Works perfectly, just as advertised on the box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent explained everything they were doing as they worked.

    I would recommend this to a friend