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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 815 Showing 16,281-16,300 of 18,776 reviews
  • Rated 5 out of 5 stars

    Couldn't have been more pleased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech showed up on time and was very polite, efficient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad-TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew their stuff...Knew tricks and alternates things...Very wise women and men

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up 55" tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, efficient and knowledgeable. In an out in an hour.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent Setup my TV and TV stand within minutes. Nice and easy job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast friendly service and they handled my items with care. They also removed all related waste.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product and excellent services Knowledge tech and sales staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and efficient installation of my new television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy came out and connected our tv quickly and efficiently. Impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did more than I expected and saved me time & money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Electronics are my nemesis. The squad came to the rescue again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys were on time and set up Samsung w/ no problems including remote set up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad original setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to have Geek Squad people out twice (original time and follow up). The first time was the initial set up and delivery. Matt was the person, and he set it up quickly but did not explain much and it seemed like he was in a super hurry. We wanted to only use one remote and Matt never explained this nor did he connect the back panels of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Every thing went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent's mounted my tevye to the wall and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped install my tv with some difficulty but prevailed nonetheless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Customer Service was excellent. The Geek Technician understood his job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cables switches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great items wiring easy connections good Big savings Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick service and answered every questions I asked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad linked equipment correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent linked up TV with correct settings for Wifi which enabled us connect to our devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected TV perfectly. The connection was done very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out and installed the mount. The tech was very nice and helpful.

    I would recommend this to a friend