Customer Ratings & Reviews

The service was great they were on time and fast the tv looked great

I would recommend the Geek Squad any time for helping with the setup.

So far it is doing what I need it to do for me and hope it continues.

They were polite, set up tv and answered all of my questions.

The delivery guys were super nice and helpful and respectful.

The technician was knowledgeable, professional, patient, and clean.

OUR GEEK WAS EXCEPTIONALL KNOWLEGEABLE, FRIENDLY AND EFFICENT CRAFTSMAN.

Thank Goodness for the Squad. Professional & Fast. Thanks again.

Dustin and his partner were great, couldn’t ask for better service

Geek squad was Very Helpful with our purchases!!!!

strongly recommend that you have the experts set up your system

They connected everything I needed connected very quickly.

This TV Mount is great and the geek squad was excellent for the install.

Set up was smooth and relatively accurate for our Sony TV

called before arriving, sent email when they were on there way.

fast and totally satisfied with installations. Rep knew his stuff

Knowledgeable and friendly installation. Would recommend

The girl Geek sent out was great, we have less wires, looks great.

agents were great,set my tv up. only problem screen not bright enough

11/25/2022 I placed an online order for an LG - 77" Class G2 Series OLED 4K UHD Smart Web OS TV with Gallery Design. I signed up for Totaltech in order to get free delivery, set up and haul away of my old TV. The delivery appointment was set for 12/09/2022. 11/28/2022 I called Best Buy @ 9:34 AM and spoke to Betty. I got cut off. I called back @ 11:50 am and spoke to Diego. He confirmed that set up and haul away is included in the order. 11:55 AM: I received a call from Daquon from Best Buy. We reviewed the specifications, and he confirmed that the delivery will include set up and haul away. I explained to him that the TV will not be wall mounted but will be placed in an existing cabinet. I also informed him that the old TV is a 73" Mitsubishi rear projection TV and will require two guys to carry it. 12:25 PM: Daquon called back and confirmed the specifications of the delivery again 12/09/2022: I called Best Buy and spoke to Monique @ 8:30 AM. She verified that the delivery includes set up and haul away of the old TV. 3:40 PM: The TV is delivered. Two guys unloaded the TV and placed it in my garage. I took one of them inside the house and showed him where the TV is to be placed. He turned and went out to his truck and drove away without saying a word. My wife and I had to haul the TV inside so it would not be sitting in the cold garage. 3:50 PM: I called Best Buy and spoke to Alex. He apologized and said he would escalate this incident and the delivery was rescheduled for 12/14. 12/12/2022: I called Best Buy and spoke to Emily @ 10:30 AM. I explained to her that I need a qualified individual to hook up the TV. She transferred me to Martina who transferred me to MG. MG said she would have someone from the Geek Squad call me back. 3:16 PM: Kate called, and she advised me to call the Geek Squad @ 888-237-8289. 3:20 PM: Called Best Buy and said again that I need a qualified individual to set up the TV. I received a notice that the appoint was scheduled for 12/14 between 7:00 AM and 1:00 PM. 12/14/2022: No one showed up for the delivery, so I called Best Buy @ 9:30 AM. I spoke to Marilyn, and she informed me that the appointment needs to be rescheduled because it does not include set up!!! The appointment was rescheduled for 12/19/2022. At this point I was frustrated and angry. I hired a local firm, and they came to my house on Friday 12/16/2022 and set up the TV at a cost of $450. Never in my life have I been so disappointed in the service provided by representatives of a supposedly quality organization as I am with Best Buy.