Customer Ratings & Reviews

11/25/2022 I placed an online order for an LG - 77" Class G2 Series OLED 4K UHD Smart Web OS TV with Gallery Design. I signed up for Totaltech in order to get free delivery, set up and haul away of my old TV. The delivery appointment was set for 12/09/2022. 11/28/2022 I called Best Buy @ 9:34 AM and spoke to Betty. I got cut off. I called back @ 11:50 am and spoke to Diego. He confirmed that set up and haul away is included in the order. 11:55 AM: I received a call from Daquon from Best Buy. We reviewed the specifications, and he confirmed that the delivery will include set up and haul away. I explained to him that the TV will not be wall mounted but will be placed in an existing cabinet. I also informed him that the old TV is a 73" Mitsubishi rear projection TV and will require two guys to carry it. 12:25 PM: Daquon called back and confirmed the specifications of the delivery again 12/09/2022: I called Best Buy and spoke to Monique @ 8:30 AM. She verified that the delivery includes set up and haul away of the old TV. 3:40 PM: The TV is delivered. Two guys unloaded the TV and placed it in my garage. I took one of them inside the house and showed him where the TV is to be placed. He turned and went out to his truck and drove away without saying a word. My wife and I had to haul the TV inside so it would not be sitting in the cold garage. 3:50 PM: I called Best Buy and spoke to Alex. He apologized and said he would escalate this incident and the delivery was rescheduled for 12/14. 12/12/2022: I called Best Buy and spoke to Emily @ 10:30 AM. I explained to her that I need a qualified individual to hook up the TV. She transferred me to Martina who transferred me to MG. MG said she would have someone from the Geek Squad call me back. 3:16 PM: Kate called, and she advised me to call the Geek Squad @ 888-237-8289. 3:20 PM: Called Best Buy and said again that I need a qualified individual to set up the TV. I received a notice that the appoint was scheduled for 12/14 between 7:00 AM and 1:00 PM. 12/14/2022: No one showed up for the delivery, so I called Best Buy @ 9:30 AM. I spoke to Marilyn, and she informed me that the appointment needs to be rescheduled because it does not include set up!!! The appointment was rescheduled for 12/19/2022. At this point I was frustrated and angry. I hired a local firm, and they came to my house on Friday 12/16/2022 and set up the TV at a cost of $450. Never in my life have I been so disappointed in the service provided by representatives of a supposedly quality organization as I am with Best Buy.

technicians were very courteous and answered all my questions

Sony 55” tv has a fantastic picture but needs a sound bar for sound

TV set-up was quick and easy....remote has a lot of interesting features.

Perfect! Just as expected. I would recommend to anyone.

Geek Squad guy was terrific. He arrived on time and knew what he was doing.

Best Buy did a great job of installing it. I would recommend.

Everything about their work was superior, in fact better than was expected.

The fellows were punctual, professional, and personable

Technicians had a great work ethic. Job well done!

thee Geek Squad always does a fantastic job when helping a customer

The Geek squad did a great job, they fixed my problem.

These technicians really know their job. I am very satisfied with their work

Excellent Service and always on-time; So friendly and explaining all the options for better visibility about the features

The tech did a great job connecting the TV and the DVD player.

Geek squad are true professionals. They do really good work!!

Very satisfied with service. Techs were very professional and efficient.

They were quick and efficient! We would recommend them.

Associate was very knowledgeable. Helped me pick excellent TV.

Excellent picture. Good sound. Works well with Comcast/Xfinity.