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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 821 Showing 16,401-16,420 of 18,776 reviews
  • Rated 3 out of 5 stars

    Something good, something not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was hooked up. However, the cable was not working when the tech left. When the tv was finally turned on, it was stuck on channel 14 with no way to change it. No instructions on how to fix it. The remove that came with the tv does not change channels, only the volume button works.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two geeks who delivered my oled really knew what they were doing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast explan what they do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected all my things to tv speekers. and dvdplayer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and did what they had to do, he was professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job very help full

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very help full. You have a excellent employee.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person was very knowledgeable and very easy to communicate with .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech did a neat, thorough job and answered all my question's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellentl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job. Everything worked as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed sound bar quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better TV in the master bedroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by Eric and Scott to switch around my new and old TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed the help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad made it easy and simple for me. They were professional and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YAY Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad never disappoints...high quality people and workmanship.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tv a ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    but the set up i paid for was quite not what i expected for Best Buy folks. Still have to us all my remotes to operate. ???????????????

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, efficient agent . Caring to senior citizen?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, friendly and high quality service. I would highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very personable and he knew his stuff! The only snag was that I was sold the wrong remote to work in our cabinet, so I had to back to BB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    UPGRADE TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORLD OF DIFFERENCE WATCHING THIS TV. SHOULD HAVE DONE IT SOONER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and did not cut any corners. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed wall mount for my television done great with no wiring showing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price of the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and great for the price works well for the price

    I would recommend this to a friend