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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 822 Showing 16,421-16,440 of 18,776 reviews
  • Rated 5 out of 5 stars

    Fabulous TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung picture clarity is great. Extremely happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things goes well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my tv and ps4, internet and cable..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did great... Only issue I had was the delivery guy was real late... Other than that I was satisfied with the service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Customer Service - Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Customer Service and setup by the Geek Squad team!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service from Geek Tech with troubleshooting my tv and remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who set up our tv were very polite and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got all my Tver connect and done right the first time without any issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly guys but they were not able to get the remote to work completely and they were trying to get me to buy a universal remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional service, BB made sure I understood the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very profesional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They take the time to make sure you understand what you need to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were very knowledgeable and helpful also on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were so patient and explained the set up of the new smart tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time great service so informative and helpful with all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was prompt, professional and pleasant. I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job everything went great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Everything looks great. Pppppppppp

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed a screen protector on my new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed a screen protector on my new phone and it's perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Geek Squad Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service by Stephan and JD from the Greenville, NC store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy did a great job mounting my TV. Both were knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Friendly installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel that the installation was not complete since I didn't get the cable clips that was to be included in the product purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you BB!! Keep up the good work!! You have a customer for LIFE!!

    I would recommend this to a friend