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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 824 Showing 16,461-16,480 of 18,776 reviews
  • Rated 4 out of 5 stars

    Working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st attempt by Best Buy could not get working. 2nd time still problem then they brought in a specialist and now everything working OK.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did everthing right and i am very happy. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it and the service was awesome. It worked out very well for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional very quick, friendly you think of compliments and insert here

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Joseph TV guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph from the third party you farm such work to was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SERVICE THAT A HOMEBOUND PERSON CAN USE WITH CONFIDENCE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 best young men to service your home. Well knowledge quick clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great color on tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer wad friendly and helped with final placement on wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome support, training and set up was awesome. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, knowledgeable technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who is technology challenged I really appreciated this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and Install went as promised. No Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and Install went as promised. No Problems were encountered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did an excellent on 10-12-2019

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent did exactly what I wanted. thank you best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasant and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was pleasant and efficient at his job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, friendly and fast....They were also very clean...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to have this service done when adding a tv wall mount service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend them to my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let the pros do it...happy I made that choice...nice time saver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, friendly and able to answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cuatomer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how they asked me where I wanted my tv before they mounted in wall.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV Setup went well except Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a Samsung SUHD 4K 8000 Series TV and also bought a Samsung 2.1 Soundbar K-450. The TV setup went well but the soundbar has wireless capabilities and it would keep cutting in and out. We ended up having to connect it with an optical cable to the TV. The geek squad said it was interference from other appliances in our kitchen which I had never heard of before. So the wireless option for the soundbar is void.

    I would recommend this to a friend