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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 825 Showing 16,481-16,500 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional service, professionalism, and everything worked perfectly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy provided great customer service throughout the process of arranging service and then completing the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome, tech was the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything perfect! I recommend Geek Squad to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done on the set up great job and this is a pain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been completely satisfied with the assistance from Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are fabulous!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, professional, courteous and extremely knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were timely did a great job and explained system so i understood

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was done efficiently and on time I highly recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv to devices with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came when they said, were polite, neat, and got the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and professional., will recommend and would use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service and on time. people were very courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes geek. squad installed my tv quickly no problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quite a hassle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the tech people finally arrived, they did a good job. Scheduling a tech service visit was a horrible experience!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and thorough wall installation of TV and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up was money VERY well spent! Thanks best buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" perfect for us!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent took careful detail setting up and explaining

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a good job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so glad that we have the Geek Squad service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeble in setup this 65" Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technicians are very knowlegeble in setting up my 65" TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very nice and efficient. He could have had a little more knowledge. He was an outside contractor so I can't blame him

    I would recommend this to a friend