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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 831 Showing 16,601-16,620 of 18,776 reviews
  • Rated 5 out of 5 stars

    prefect service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came in and did a wonderful job connecting our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They unpacked and set up tv very good service from geek

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total control of our A/V system after this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent and Friendly Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV is fabulous and the picture clarity is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was nice and fast!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a nice hook-up job,connected everything right!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this service! Great job TV looks amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NO PROBLEMS WITH GEEK SQUAD ASSOCIATES; THEY WERE ON TIME AND QUICK

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, very impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend using this service, very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright picture even in a room with a lot of big daylight windows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very efficient and informative when questioned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great setup and I’ll never use anyone but the geek squad

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Paid Way Too Much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not unhappy with the agents who were here. However, I was very unhappy because I was billed twice for 1 visit. I paid $200.00 to set up a visit. It did not happen. It was cancelled at the last minute. I rescheduled another visit, and at the end of it a Paid another $194.00. I was supposed to hear from the Geek Squad management and never did. The squad at the store tried to help but were unable to do so. I spent over $580 total (including my Best Buy Membership) just to get my streaming service going. I will not consider using them again. If anyone would care to contact me from Geek Squad, please do so.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy fix

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connect was fast and right. Installer was knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Learned my tv is 4K ready but cable is not.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m still learning the smart stuff this tv has to offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already commented on this with one of the other products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys where Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy’s that came to install where excellent and on time!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad delivered and installed all TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good effort and handled the negatives when learned TV was cracked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up on time, were professional and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people and great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and explain very well, very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew product features and even some more added bonuses

    I would recommend this to a friend