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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 838 Showing 16,741-16,760 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great picture color!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went well. Technician, knowledgeable polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely and quick service. Very skilled. Did not have any issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was fast and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    t.v. setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad did a good job. cleaned up after themselves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andres was very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job of hooking up my 49" TV.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Could of done more

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV, antenna and set up. I wish he would of known more about Roku TVs and Sling. I wanted to get the local channels on Sling and had him install a new 60 mile antenna to no avail since Sling doesn't offer local channels (found out later). Roku doesn't offer local channels either even though he said he had one on when I was in another room (Seattle isn't in a designated service area) . He told me I would have to play with the remote, TV, Sling, etc to figure out how it works. No tips or pointers at all. I wish he would of done more than just plug it in since you do the set up by just following the instructions on the Roku TV.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TVreview

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is sometimes not good. Picture is great The only problem is with the sound quality. Geek squad were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agent quickly and professionally connected TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy, fast and efficient. Glad I included it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent - best TV ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was here early, made complete hook up, was very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service for the setup was very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad reps were very professional and very polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably priced and works great with our new Samsung 4K TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Experts

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are fabulous. Alex was courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio not very good I exchanged for another Sony model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen and Tony were great. Very kind and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up the TV and showed me how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome. I appreciate all of there assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time, very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed with Geek squad installing tv and wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work. Professional and Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonderful job. I will definitely use them again.

    I would recommend this to a friend