Appreciation EventEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 839 Showing 16,761-16,780 of 18,776 reviews
  • Rated 5 out of 5 stars

    Friendly, nice and professional.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, helpful and friendly. Would use them again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad TV Set Up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the squad sent to set up the TV were courteous and freindly, they did not seem to know how to set up the many features of the new Sony Bravia Smart TV I had purchased. I have to keep going to Utube to find out how to set up many features I wanted to avail myself with by buying this TV. Best Buy has encouraged me to contact customer service to get the 'best' benefit of set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Installed 3 TVs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were good but scheduling was somewhat complicated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    techs were ecellent. spent time connecting audio and training

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation techs are super knowledgeable and nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works as expected too and as needed too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Technician

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been noticing some mistakes i.e. video crossconnect between live TV!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job and good knowledge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very friendly, patient, and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent people

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only problem was that I had to wait a week for delivery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad set up tv quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the tv quickly and connected all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks were friendly, respectful and did a professional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service very professional I would recommend them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    85" install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job of carrying the monster 85" TV up the stairs didn't hurt anything didn't break anything didn't scratch any thing, didn't hurt it. Hooked up as expected got all systems working they did their job just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our new sound system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will be great once all the speakers are working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech was the best !!!!!!!!!!!!!!!!!!!!! Matt O.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guy was cool and efficient and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV wire box installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was efficient, polite and neat. Great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is Awesome! Very helpful, nice, and patient!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Brought in wrong tv and blamed me.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a very easy install. Turned it on and guided me thru setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had to be done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Was courteous and new what he was doing

    I would recommend this to a friend