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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 18,760 reviews
  • Rated 5 out of 5 stars

    home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as always the Geek Squad is the best, we use them for computer set up, and with our phones. Never an issue at home or in the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs arrived promptly and installed my TV with my total tech membership! It was simple, easy and smooth. He answered all my questions and hauled away the material. Would definitely recommend this service. Don't forget Total Tech! Believe me, the membership is SOOOOOOOO WORTH IT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentlemen have been absolutely awesome! We would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chico and Ephram were our installers. They were exceptional. Chico walked us through the remote and every app on the TV. They hooked up our cable and DVD player and there are no issues. They were exceptional and made us feel very comfortable with our new purchase. Very happy with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very courteous, patient & professional. We are seniors and are happy to know there are those like Nathan & Kyle who are willing to go the extra mile to explain. Thanks again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT AGAIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dynamic duo set quickly and efficiently. Knowledgeable and polite--excellent installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came and setup my new tv in a matter of minutes. Very professional and clean up afterwards

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best I've ever worked with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was extremely helpful and professional. I can't recommend them enough. Was worth every penny to have my home theater hooked up right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad for many years and I am never disappointed. They were friendly and professional. If anyone needs help these are the guys to go to. They set up, explain, and help you understand your new device. I always recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spanky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every thing was good nice picture geek squad helpful talked to Brian a specialist he was great help me set up WiFi I could not do it without him thank you Brian

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did an excellent job. Went beyond what was expected of them. Could not be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup went well and technicians gave me some good tips on using the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV set up, connected all devices and showed how to operate, plus had me use remote to be sure I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squa did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job---it turned out to be a complicated installation and they were very patient and persevered and finally were able to get everything to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount and washer dryer install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provided was excellent when they came in it’s just couldn’t do together appt for not washer dryer and tv install and also install took a few appt that wasn’t connected between what I got and what showed for dispatch team but at last it was done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installation was pretty simple for them to accomplish. I have Total Tech so let them do the work. Two installers came to set it up and they took away all the packing materials. One nice thing of them doing it is that they gave me a tip to make my viewing easier on the other TV that I had already set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a lightning fast television with excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 49 inch Samsung is a wonderful product. The picture quality is amazing , end it is an extremely user friendly television m.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted and agent took the time to create all my settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    82 inch samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the t.v., excellent picture. I have it paired with a klipsch cinema 600 sound bar and 10 inch sub. I had geek squad set up and pair with the internet, cable and other devices. It was easy for them and has worked flawlessly since. My wife and I are amazed every night at the upscaling picture quality. I do enjoy hockey and the motion rate has removed any puck blur we had with our old t.v. Very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job of setting up the TV and explaining what needed to be explained.

    I would recommend this to a friend
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