Customer Ratings & Reviews

Very good Technicians, they know their business and are very helpful, I can highly recommend their service. They take time to thoroughly explain how to use the equipment they install, and they take all of there empty boxes with them when they go.

Very happy with the Geek Squad service we received from Techs Louis and Alex. They were super efficient with the install, setup, and removal of our old TV. Great job!!

Great tv, easy to use and install, love the picture

I was most happy with the service I received from the Geek Quad. The guys were very professional. I had a more complicated set up than most and they knew how to handle it, and did listen to me when I told them how I wanted it hooked up. They then made sure everything worked and that I knew how to work the new product. I would definitely use them again.

Great guys, super helpful, very professional. Serious about being as knowledgeable as possible. My only criticism is not of the team but of the system. They made me select an entire day from 7 AM to 7 PM to be available for the delivery. Then, the night before at 9 PM, I got a text narrowing the window to something like 7-1. That is not exactly a narrow window. They should be able to make it a bit more convenient for customers.

Two young men showed up. My old tv was very large and HEAVY. Without batting an eye, they removed the old beast. Then, placed and completely hooked and set up the new Sony Bravia OLED. They took the time to make sure all settings were optimized and to my satisfaction. It was expertly and quickly done.

The two gentlemen who delivered & set up were great! Professional, positive attitudes, & knowledgeable. They took their time in explaining everything, weren't rushing to get to next delivery & were very helpful! Outstanding job!!!

The tech did a great job removing the old TV and DVD system, and installing the new TV to the cable system. He also programmed both the LG and the Cable remote. And since we were new to Smart TV's, showed us how to access the apps and the various settings on the TV.

The set up was quick and easy. The service tech was very knowledgable and helpful with questions

I spent a little more money to get the TV and sound bar set up correctly. The geek squad tech did a great job. He made sure the TV connected to my WIFI, connected to the sound bar, and showed me a couple of tricks with the controllers. He did an adjustment on the TV settings because he had set up many Samsung 55's with HDR in the past. I could not be more pleased with the final settings and sound. Thank you Geek Squad.

prompt, courteous, clean, and efficient. very personable and knowledgeable. thanks!!!

I love geek squad services. They are fast,efficient,friendly and very helpful.

The were very organized. Obviously experienced and knowledgeable. Very patient with me as well lol!

Very polite ,friendly , efficient and knowledgeable crew quickly installed my new TV set. Very satisfied with their service and professionalism

We would like to praise Trevor for the services he has provided us. First of all, he was extremely pleasant. He contacted us frequently to confirm our appointment and give us a good idea of when to expect him. Secondly, he helped us through a trying experience -the new TV stand we bought could not handle the feet of the 50" tv due to the design of the stand. He took the time to find a model that would fit. He contacted Susan at the Erie location to process the return and purchase a different brand that would fit. We were so thankful for the smooth process. Kudos to Susan, also. She, too, was pleasant and helpful.

This was our first experience with the Geek Squad and they couldn’t have been better. The two who came were knowledgeable, fast, courteous and helpful with our questions. Excellent job!!

On time. Professionals. Very knowledgeable of both TV and .other.sound options. Installation to 30 minutes

I had a 65" Samsung Q tv installed. The technician was very professional. He came into my home with a mask. Set the tv up. Connected it to my internet and cable system. He also set up all the right settings for the picture to be perfect. The tech also spent time with me explaining what I need to know to operate my new purchase.

Purchased 85 inch tv costing over $2500. I thought an extra $200 to set up this thin tv was worth it, as it requires 2 persons to set up. Besides if GEEK Squad breaks TV its their problem.

Quick and efficient! I believe his name was Ricardo and his partner came in unboxed the tv removed my old tv and got right to work in setting up new tv. They worked as a team set up was smooth and informative showing me correct use of controller and such