Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Geek square great hardware, need software manuals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy didn't know enough about the software like I wanted him to. IT was ok but I wanted to learn how to do more and i need a manual to look things up and take notes. More of a business thing that I would like best buy to provide. Being older without kids it is hard to figure things out sometimes.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, efficient, and effective! Pleased with their work!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geeksquad know what they're doing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart guys who really know the ins and outs of what they do
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes they did, they did a great job and they were very nice
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Installed it ok but had to come back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed tv ok but had to turn around and come back for sound from headphones
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy gas the best service and products the rte is
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
East set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful and easy set up on my 75" samsung tv.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Awesome TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad came in and set up my TV and did a great job, But never gave me any expiation how things work.
This review is from Add-On TV Setup, 55" or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Very good techs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Company time controls is the only daw back with these people
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Awesome TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech's went above what was expected. Very professional
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 3 out of 5 stars
Help was very generic.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not solve problem. Told me how to solve it which didn’t help when that is the answer I get all the time when a technician doesn’t want to help by talking me through the process. I felt like he just wanted end the session and go home.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 4 out of 5 stars
Hookup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a good job hooking stuff up but now i doht know how to make adjustments
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would highly recommend the geek squad clean quick efficient
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geeks are good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeks very helpful and diagnosed the problems quickly
This review is from Add-On TV Setup, 56" to 90"
I would recommend this to a friendRated 5 out of 5 stars
Wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wall mount was good for the 43” TV. Love the tilt.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone works great. Large screen I also got a great case.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.knowledgeable, fast, and wore shoe covers to protect carpet.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
professional group
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the guys showed up and worked and cleaned up before leaving.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.crew was knowledgeable of product and service was perfect
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
did a good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did a good job in connecting the tv to the other equipment
This review is from TV Setup, 55” or Smaller
I would recommend this to a friend
