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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 842 Showing 16,821-16,840 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous team! Would use them again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're the BEST! Prompt, courteous, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good decision to have the Geek squad hook it up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    on time and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my tv was not wall mounted, however hooked up and answered all lquestions i had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased for Bluetooth Bluetooth wont load automatically NEEDS SOFTWARE UPDATE OR FILMWARE UPDATE

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by Geek squad, definitely use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service man was right on time. did a very good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD at BEST BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment you can make when you buy technology!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Right on schedule and lots of time given

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with some of my components but they work hard to make it all work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced. Also took long time for credit on unused cable

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading a review. We know how important your TV is to you, so we're honored that you came to us to ensure that your TV was set up correctly. Our TV Connect and Setup includes many great features, such as help taking the TV out of the box, getting it on the stand, connecting to Wi-Fi, programming the included remote, setting up the TV to work with up to two streaming services, and hiding wires so things look neat. While we know that paying for an extra cable is never fun, we're glad to hear that you have since been credited for it since it was left unused.

  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and fast service!! 100% secure and fast!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery and set was on time and efficient. thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grant feom geek squad did a great job with setup!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv was delivered in great condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Sony xr7590j. True 4K quality. Perfect for gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys were most helpful and answered all questions:)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time and had no problems with hookup. staff friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job hooking up my TV. Very professional

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to reschedule twice as I was assured tgat the tv was in and wasnt. Then after making the second app. I was told after calling 4 times that to make sure the tv was in and seeing the app. scheduled that the app. was not confirmed. The Third time was the charm.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came to hook it up so fast less than 30 minutes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed TV but still have an audio problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the agent attempted to correct the problem, the condition still exists.

    I would recommend this to a friend