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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 843 Showing 16,841-16,860 of 18,776 reviews
  • Rated 4 out of 5 stars

    Installed TV but still have an audio problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the agent attempted to correct the problem, the condition still exists.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV-sound-etc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a complicated setup and they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very professional and very thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t have done it without you, thanks.........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great equipment, great service, knowledgeable employees

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Purchase of Defective TV from BEST BUY Company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and paid for install went fine however the Toshiba Smart TV has had issues and problems from the start and Best Buy refused for me to return or replace it even though I documented the problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did their thing...nice to have this service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected all available devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was hooked up perfectly and working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need the Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, efficient, quick. Able to explain and instruct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad that set up our set, that were very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, versatile use, would recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up of Tv and sound bar was great, very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service is just fantastic!! You guys do pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad ROCKS!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can depend on GS. Always. They are my heroes!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Good knowledge of producr. Polite and

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt, courteous and explained things well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job.... tidy and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount 2 TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, professional customer interaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reprogrammed the remote after replacing the DVD player.

    I would recommend this to a friend