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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 845 Showing 16,881-16,900 of 18,776 reviews
  • Rated 4 out of 5 stars

    Two TV's installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed two TV's. I was satisfied with the service received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this LG phone great camera down loads great love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    basic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not much to do wrong on this, I had the cables in place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Work!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are good... No rush, clean work, etc...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Technician needs training

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did not know how to set it up to work with just the cable remote. I had to get help directly from LG. There were some start-up sequences that had to be turned off so the cable remote can start the TV in HDMI mode.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Service Representative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician set it up but didn't show us how to us it which is what we feel we paid for. Once the technician left and we tried to use our streaming channels off our Roku, none of our three remotes would operate it. After several days of troubleshooting on how to operate the TV my husband went to the Best Buy store for assistance and was greeted rather rudely. All the customer service representative could say is you asked us to set it up and we did our job.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A+ Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad techs were awesome and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech explaned setting made sure all channels came in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again, professional, courtesy and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly competent, friendly, professional, available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would recommend this to a friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to a friend................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were both knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very prompt and professional. Cleaned up their mess.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Team that showed to install did fine job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and professional. No problems and system performing as expected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tom's Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek's set up my receiver to the TV and five speakers are installed properly but the the outside speakers are not. Waiting for them to return!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This guy did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were pleased with the job & suggestions he made

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Connect and Setup 56" and Larger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TV WAS CONNECTED AND SET UP PROFESSIONAL, AS EXPECTED!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and efficient. Helpful and friendly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    geek squad helped out a little bit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the people up the tv up on my tv stand but, they did not help out with setting the soundbar to eArc

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to come out a second time to make hook up right

    I would recommend this to a friend