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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 847 Showing 16,921-16,940 of 18,776 reviews
  • Rated 4 out of 5 stars

    2 Set-Up Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys were quite polite and very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I returned this purchase when I attempted setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing against the product, only my decision to “do it myself.” Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    am well pleased with the two tvs that I purchaseed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service, very knowledgeable at what they do!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad set up my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time and quickly set up my new rev and sound bar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV and came back to check.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, friendly and helpful. Installation of TV was OK.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did it right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted TV and organized wires and cables. Connected and programmed sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sincerely impressed with the efficient service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek sguad did not call back as planned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything good except for sound problem sound dose not turn off. must use mutt botton

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that installed my tv did a excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they knew what was up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional and knowledgeable - would recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad TV/Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new 55" TV and sound bar (both Sony) from Best Buy. . Geek Squad came to home to set up. More than half way thru set up process I was informed they could not program thru remote supplied by Sony but had to use DirecTV remote. I feel I was misled as I should have been informed of this beforehand. I have to use 2 remotes to have full functionality of my system.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was tremendous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You couldn't have sent me any two better young men

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the kindest tech from geek squad. Awesome!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The serviceman was very polite and knew what he's doing. It's just that the service is kind of expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad connected all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. They explained everything. Saved me time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was unpacked and set up, plugged in and a picture was evident. He did not show me how to navigate to find my desired stations. In fact, he couldn't wait to get out of my house and bolted out the front door as if he had someplace to be 5 minutes ago.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed well. Good job. Expensive though for what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited so long to purchase this and I'm so happy with it.

    I would recommend this to a friend