Customer Ratings & Reviews

When my TV was delivered they did not set it up and was told to call for another appointment to have it done. I decided to do it myself and get the $217.74 that I was charged for the service refunded. It is now 12/9 and after many calls to customer service and assurances that I would get my money, I have not received my refund. On 12/8 I was told by customer service that according to their records it was done which was not true. The store was suppose to call me on this but did not. I just want my refund. My case # is 322874871.

I have already reviewed this and gave it a poor rating. The delivery portion was a total mess, a geek squad wasn’t even scheduled for my delivery.

The Geek Squad tech showed up, didn't drop anything, which is good. He made no effort to check with us to see what we had, so he showed up without the proper supplies to hook everything up. He said it would take a couple of hours, which with what we had, sounded about right. He was here 4 hours, and everything not hooked up or able to be truly enjoyed.

Purchased Remote, Dish Receiver wont stay on. told to contact Dish to get it fixed. Wasn't planning on doing any of the work for hook up and remote. Spent a lot of money that I was not planning on.

Bose sound bar sounds great when fed bluetooth music but just slightly better than tv alone when sound comes from tv programming. Probably because installer didn't use HDMI cables for connection.

Hooked tv up with no problem.But it took a week to get old tv hauled away. Was to large for geek van.Pick up crew had to come get it.I told salesman the old tv was very large.I could have hooked tv up myself.

The Geek Squad did not deliver the TV and the people that did only did half a job programing the remote.

"free" game contoller was not included and I was told it will not be. ??? Tv was installed properly

It was not the Geek Squad that installed the TV. I continued to have issues after the installation.

Friendly and did all expected but when we called with a follow up problem, we didn’t get the feedback they said they would offer.

TV works, sound works, the geek squad got lost on the way to our home, just wanted to get back on schedule. left in a hurry, took boxes with the instructions. Still trying to find out how things work. Not very professional service for the money we paid .

It took over a month for delivery, installation and haul away services. My appts were cancelled and rescheduled 5-6 times. The worst customer service-I received a lot of excuses and was shuffled around from person to person. If the TV is on back order — then tell the customer instead of wasting my time waiting for a delivery. It’s unfortunate - I have been a Best Buy customer for over 40 years. I don’t think I will order from Best Buy again.

I did not make a tv purchase geek squad was at my residence in fla. to work on my 65 inch sony Tv!!!!!

They made an appointment for the morning between 8-12, so I rearranged by schedule to accommodate them. At 12:30, they called to say they couldn't make it until mid afternoon. I had to cancel an important medical appointment - not happy about that. They set it up okay, but were supposed to show us how to operate it. They took about a minute and a half to do that. We've had to learn most of it by trial and error. Would not recommend.

The tech installed my antenna. It only took him a few minutes. The TV loses signal periodically.

Not totally impressed with the 3rd party service contractor I received compared to Geek Squad service I have received before.

TV purchased July 11, to be installed July 18, Geek Squad couldn't, rescheduled for July 30 but no one showed up 2:30-7:00 pm. No follow up on this lapse by Best Buy, I had to take the initiative, Now reschedule for aug 2.

These guys did remove the TV but I told them repeatedly that I needed the tv in the bedroom moved to the living room...I don't think that registered...

Bought the TV just assuming the picture would be super clear because it was a "smart" TV. Worse picture than a 1990's model. Also, paid extra to get the Geek Squad to set it up and connect to the internet. No Geek Squad. We did get a couple of sub-contractors who were very nice, but didn't add much more than I had already done before their arrival. Wasted money. Live and learn I guess. Next time, I'll ask more questions.

The service was outsourced to someone other than your Geek Squad who usually notify you the day before and that morning when to expect their arrival. No contact until notice they could be there in 30 mins. By that time the DISH installer had already completed the job. BUT, they did call someone else to comepick up the old tv.