Customer Ratings & Reviews

Geek Squad (3rd party not the real Geek squad) finally showed up and hooked up my tv

The agent assembled and connected my TV but within a couple of weeks it started malfunctioning and I eventually had to return it after even a factory reset couldn’t stop it from going off. So I paid all that money for nothing.

My experience with Best Buy, and The Geek Squad was terrible. A few hours after installation the TV quit showing anything on the screen. I called for help. A week later a tech came to my home and checked out the TV. He said it was broken. (I already knew that!) then he went away. Another week went by, and a replacement TV arrived and was installed. The install guy didn't show me how to work the remotes, and I am still trying to figure out how to fully operate the remote. I do not plan to EVER use Best Buy or the Geek Squad again unless this service issue is addressed.

The geek squad protection plan is a good thing to have for my Sony TV

SET UP TO SAMSUNG SMART TV NEVER HAPPENED. TV WAS CONNECTED TO CABLE AND SPEAKER. I WAS LEFT HANGING WITH AN ERROR MESSAGE ON SMART TV THAT SAID "SERVER UNDER MAINTENANCE" AND TOLD TRY AGAIN LATER. TILL THIS DAY I STILL CAN'T ACCESS SMART TV APPS - BOUGHT AN APPLE TV AT THE RECOMMENDATION OF BEST BUY CUSTOMER SERVICE..BECAUSE THEY COULDNT SIMPLY JUST REPLACE THE 1 MONTH OLD TV - THAT DOESNT WORK EITHER - DISASTER.. - CALLED SAMSUNG USELESS AS WELL

Goodgoodtheydidagoodjobitdidnttakealongtimegoodjob

My installation was scheduled for the morning. I received multiple calls that they were on the way but the Geek Squad did not show up until after 3pm. Extremely poor respect for my time. I have two plastic clamps that were not used and I don't know what they're for. I was given a quick overview about the TV. The TV works fine so far.

The actual purchase was an arduous and stressful process. It took a total of 8 trips to your signal hill store to complete my purchase. I had to use Best Buy because I had approximately 1000 reward points I wanted to apply to my purchase. If I ever need to purchase a TV or appliance it will not be at Best Buy. Unfortunately I just made a &10,000 purchase at Pacific Sales and was given misinformation on how to purchase my appliances. If it were not for this misinformation I would have made my purchase elsewhere which offered better prices and service. I also believe that no one reads or posts these negative reviews and I’m certain no one from Best Buy will contact me. I will probably have to go to consumer affairs or the better business bureau to get satisfaction. I’m sure you are sorry you asked for my review. Ron Tochioka

Some confusion with installation of TV ie mounting (setup)...a high price for basic novice functions...basic TV Mounting is what is typically needed.

The Geek Squad came. Very pleasant. Still have trouble turning tv on and getting full screen.

Geek squad messed up my computer, did a great job on TV . This was done by 2 different people.

While they connected the TV to the cable box, they never connected the TV to the VCR player as requested. It was the main reason that the service was offered. The servicemen didn't seem knowledgeable enough to accomplish the task, even referring us (my 70 year old mother) to get the supervisor to come out! Why couldn't they follow up?! Thanks for setting up the cable and DVD player but the job was not completed.

Service representatives did not know what they were doing and failed to install products. Had to get a new vendor who fixed the problem in 10 minutes. Don't waste time or money on Geek Squad. A Rip Off.

My Wife and I weren't happy with the service we paid for. Unfortunately the tech that came was rushed and it obvious he was over booked that day. It didn't help in the least with our setup of our TV. I suggest they get more help with the Geek Squad. Because in the end we DID NOT get what we paid for Set UP and Review of the Products on how to use them. Very Disappointed

The installer pushed the optical cable into the outlet in the back of my new TV without removyyhe cap. After they left I had to take needle nose llliers and carefully remove all the little pieces before I could reinstall the cable.

On time arrival, work done quickly. Some things did not work properly after technician left. Someone will come to check on those problems.

Tech did not sinc up the LG Oled remote to use with all components. Still need to use other remotes for DVD and sometimes audio (Bose).

Things may get better. We had a scheduled delivery date that has come and gone. There is a new date scheduled now so we will see what happens then. Can't review our purchase because we don't have it yt.

Job was done great as always. Was disappointed they charged us a $100 cash to hang old TV on a wall bracket that was already on wall they didn’t had to put up any new wall brackets they were all on wall from past Best Buy.. All our TV were brought and hung by Best Buy anytime we did a upgrade we were never charge to switch old TV to another wall bracket that were already on wall.

Not worth the $199.99 set up fee. They were here for 20 minutes, way too much money for so little time. Installation was just on a TV stand.