Customer Ratings & Reviews

The agent did not hook up my receiver correct and I need someone to come out and correct it. I

Terrible communication bought tv on 7/13/25 Install was supposed to be on 25th, they cancelled that morning and rescheduled for 8/7/25 And still waiting for someone to call me!

I like the price of this item it does the job I am sure there are better ones so I hope it will protect my new 55' Samsung TV and Bose Sound Bar

It took 4 visits before they could get the recorder to record Finally a supervisor came and got it working.

It took forever for them to do a simple hook-up and even though I said I didn’t want a big bundle of cords visible behind my TV…guess what I got? A big bundle of visible cords behind my TV. This should have been quick and easy. It wasn’t.

Horrible. To install Apple TV box Started by tearing wires out of my receiver and making adjustments to TV settings. First claimed my receiver was bad then my TV was bad (both less than 2 yrs old). Finally after nor.al functions would not work, brought in new cable and determined my HDMI cable was incompatible (supposedly)After complaining that they may not be able to restore system,then attempted to put things back together which took over an hour of trial and error with function by function first failing due to modifications then fixed after several attempts to return to original setup. Still have speakers not operating that were perfectly fine previously. No progress but much aggravation and damage These guys were technically inept and analytical process was terrible. Seemed to have very limited training

Very poor service.I had to hire another person to properly set it up.the first tv i bought sent a team and set it up great.the person i talked to this time said a team would be coming.Deliver guy came and did not fo much told me to check you tube videos.Very disapointed in best buy.

Haven't use the device yet but it appears to be a great deal that covers other devices in the home.

I though as much as we paid for the TV, Sound Bar, and TV Stand that, they would at least set the stand up for free. NOPE! Extra $100! NOPE!!!

I felt that the set up wasn't that difficult for the price. The problem was the weight of the TV. You really can't do it by yourself.

Installation of TV was done by a third party contractor. Not Geek squad. Installer had difficulty with the existing mount and did not fully complete the work. TV is hanging but mount is not fully put together. I had to assist installer with mounting by lifting off existing TV and assist in lifting on new TV.

After the set up I went around to the back of the tv. There was dust all over the back of it plus all the finger prints of the installers. It makes me wonder if I got a repackaged TV. How can a brand new TV in a box be covered with dust. I left a message for Best Buy to call me. Guess what no call. I am also a elite plus member. That means nothing to them once they get there money

Ours was a simple set up. So it wasn't worth the cost.

The agents mounted my TV but, told me they can only attach 2 devices.

This was a complete mess, sorry to say. Promised delivery dates... DATES... never kept. And when the Samsung finally did deliver the order was incomplete and the set-up tech had no answers why. Had to go into the store to get this ironed out and finally delivered complete. Geek Squad still gets my vote but ...

It was a joke that I am fighting with a dispute the driver with assistant brought tv in took my old tv off the stand unpacked my new tv and put it on the stand then I plugged in my HDMI from my cable box and the HDMI for my firestick and my digital wire for my receiver and that was it and since I was getting my delivery for free why would I be charged $199.99 for TV install

Really didn't need this service from the Geek Squad, since they charge you for every little thing they do. Could have done this myself.

I bought an outdoor TV from Best Buy that came with a mount included. I paid $200 for them to install the TV. The service tech arrived and said the mount that came with the outdoor TV can’t be used to mount it outdoors. So, like an idiot, I bought a different mount from Best Buy. I called to reschedule the appointment 4 times. After 23 days of waiting, the day of my rescheduled install finally arrived. The tech called me the morning of to tell me that because the original order shows as “completed” in his system, he cannot do the install. I have been a Best Buy card member for 13 years. After this experience, I will never use my card again.

Installer wore no mask or gloves and tracked mud all over the floors. He needed assistance bringing the tv in putting it on the stand and plugging it in. He did not hook up the WiFi or pair a second dirctv remote. He did not even take the clear covering off the Samsung tv remote or do any settings including voice command. He literally did nothing but pair one directv remote. He left with the figure quality so bad I was ready to return I had to set up everything myself. I therefore feel I am due a price adjustment. He then had the nerve to leave a sheet about a survey I will receive that anything 8 or less is a failure. He doesn’t even get a 1 in my book

I went to meet them downstairs with the TV to help them bring it up to the apartment. They were gone and I could not get them back. I canceled the order. I bought the TV at another store. I did not want to set it up obviously, and we’re looking for an excuse to get away.