Customer Ratings & Reviews

Got no help in in using TV or how to register warranty

I paid $200 for a set up which was a waste of money and a misrepresentation of service. They did not have a cable that fitted and used a 1ft. connection that left my set box suspended in the air. They had an 8 ft. one that they wanted to charge me $80. They suggested I go buy the proper cable and hook it up myself which I did. I will never purchase from them again and when I called to complain because I had difficulty in the re-hookup I did, customer service wasn’t any better, They wouldn’t let me speak to a manager and kept disconnecting me.

Have some problems connecting my tv at times with my internet. Have to turn off Tv and reboot like after storms.

The technician unpacked and set up the new TV, but was unable to get the Pioneer receiver that was working with the old set, working with the new set. A followup visit by a different technician was also unable to get the new TV working with the Pioneer receiver.

TV setup was OK. Service tech was rude and not very helpful when asked a question.

Haogazard set up of 65" samsung. No real hands on training. Not Geek Squad but a contracr delivery team.

They have not finished the job. Yes, tv is working but they have to come back and install the wall mount, put the power wire in the wall, etc. They have already cancelled one return appointment.

I thought I was doing something wrong but they did everything I had done and same results

The TV install was fine. It was replacing an existing TV. I was charged for a new cable and to install the new cable in the wall. This ended up not being necessary and I was told I would get a credit for both. The install was 6 days ago and that hasn’t happened.

Alot of moneywasted on sound bar bass and rear speakers to not work. Only sound comes fromTV.

Did not bother to notify me they were not coming. I had to calland set another appointment for a week later. I am still waiting. Very disappointed.

This has gone horribly! Geek Squad did not do the setup. Instead contractors did 3 weeks after the initial delivery date and broke several of the cords needed to connect the TV to the cable, DVD, etc. Then we’re were told to purchase cables to replace the broken ones and MAYBE the purchased ones would be comped after everything was complete. Bottom line: I purchased a Christmas gift for my parents in November to be delivered and set up by Best Buy/Geek Squad in December. It’s now February and the job is not only incomplete, it’s actually now worse than have the original working television!

Agent tuned up my computer but did not solve my issue

geek squad is hard to get ahold of, and takes a long time to get someone to come.

Was told delivery was delayed due to staff layoffs. Internet said 3 day delivery.

Worst customer service ever. They flat missed 2 full days of scheduled appointments, with no calls or texts to explain, and on the 3rd try they promised to arrive between 1 and 4 and di not show up until 9:30 pm, And after all that they bungled the installation of the sound. No excuse.

Took a long time to set it up. Contractor was not as smart as your Geek squad folks.

Did not hide wires in wall. Will have to call. Usually thorough.

This is the worst service that I have ever paid for. I ordered my TV on 11/25/22 and still have yet to receive it. The original delivery date they showed up 2 hours late, but I had to go back to work. So, they left but not until calling me only once. Their customer service department is also terrible and I have been told there is nothing that can be done about this. I can safely say that I will never purchase anything with BestBuy again after this. Hopefully at some point my TV arrives and I can get some type of refund. Save your money and buy your items elsewhere. It’s not worth the hassle.

Geek Squad is outsourcing their tv setups. THEIR subcontractors are not paid to get the tv up & running. We had to fight & telling Best Buy to remove our new tv. They wanted us to pay twice for tv setup. Buyer beware, Best Buy is destroying Geek Squad to make a few extra dollars.