Customer Ratings & Reviews

This was not a good experience - probably the worst experience ever involving a Geek Squad set up and installation. They delivered the tv fine - BUT - they mistakenly told me i didnt have wi-fi (which i did with Alexa) - so the Geek squad guy handed me the remote - turned it on - and left. I DID GET A REFUND -

I paid for advanced install since it had to be mounted over the fireplace. With advanced install I was promised it will be two technicians and only one tech came to my house and I was in my home office working and I ended up had to help mount my own TV because there was only one person. I called and they only reimburse me $75 after I paid over $300. I will not recommend anyone use geek squad or their contracting company they use because you may end up doing the work yourself. Very disappointed..

professional service , were on time , quick installation

Was a third-party that made my connections. They provided great service

They turned it kn but couldnt complete because of comcast.

Geek Squad never showed up in fact two men who could not speak English delivered and were on their way....no set up as was required or haul away old tv. It has been a nightmare. A date was set then moved for another week, All together it was 3 weeks without a tv and the communication with people was horrible. The right hand didnt know what the left hand was doing. I finally had to hire some besides the geek squad to help me. It cost me $150 . I need to be reimbursed for this service.

Well at the end of the day at least they did deliver it but had to go back and redo the setup which they did and two hours early with no phone call to warn me prior to the appointment and too much time on their phone with personal conversations rather than being professional and setting it up and educating me on how everything works

I could have done it myself. You get what’s promised in the easiest way possible. Hooked to WiFi, when direct connect was available. I was hesitant to ask questions because questions seemed to irritate him.

Sure, I got talked into buying the Tech Support, which supposedly saved me about $319, and when I wanted to get rid of the support, I was told I would have to pay back all of those "discounts." It is a shame that you have the nerve to charge $150 or $50 to just insert 1 power plug and 2 HDMI cables. It all was a tough pill to swallow, but I finally gave in, paid off the TV balance, and used my (ahem) 10% discount to purchase something else. I AM NOT AT ALL PLEASED WITH BEST BUY. I even returned to your store 2 Fridays ago, and asked about the price of a printer, and when I returned on Monday, it was raised $30. The story is much longer than this, but I do not want to bore you with it.

This service took to long to come out to get my DVD & CD player connected. Not happen with this. But, the Geek squad was very friendly and professional, they did and excellent job on how to use the remote. Job Well Done !!!!

Geek Squad arrived towards the tail end of delivery window with the wrong television. Needless to say, this was a poor experience. I had to wait around for another few hours until the correct television arrived. Spoke to manager at store re: refund for delivery service - he was rude and offered no compensation for my time and infinite patience as a loyal customer. I suppose as a customer you shouldn’t expect to receive the service you paid for in the window promised. I’m sure everyone has time to sit around all day and wait for Best Buy to do the job you purchased on their schedule.

Installed TV and removed oldTV damaging furniture.

Simple installation: add Apple TV and upgrade universal remote control to include Apple TV. Three attempts, each requiring us to drive 3 hours each way to let the agent into our place. (Location is at a vacation property.) The remote is still not working consistently. At first, when we accessed Apple TV, the remote would turn off the receiver. That was fixed on the third visit, but now the remote turns off the Apple TV box instead. The universal remote is useless if I have to do some of the steps manually. We would have done better to have a friend install the thing. Agent was very amiable, but we paid a lot of money for a poor installation.

I spoke to an Agent 8 times over a week about the order, set & also delivery. I was lied to by the first 7 agents. The worse@service” experience in my life.

Agents did a good job when they finally came. but original appointment was a no show and had to be rescheduled a full week later. Was told "no crew available"

Very disappointed. They did not adequately connect the components. I had to set up the WiFi connection myself (they told me it wasn’t needed). They were replacing an existing TV that had been a professional custom install, and did not understand what had been done.

The tech was very pleasant. My son had to totally resetup the TV. My other TV was not a smart tv and had a Fire tv box. The tech installed the old Fire tv box onto the new tv. My son removed it. Not only does the tv work faster and better, my son was able to get my old vcr to work. I spend 200 dollars on setup service that was very shabby. I am fortunate to have a son with a work ethic. .

This is crap! Best Buy did NOTHING to my TV, but charged me over $200. They came to the house, looked at the TV and said looks good, bye. What a rip off.

I have discovered that when ordering Geek Squad for anything other than simple services they lack experience. I ordered the "Streaming Conversion" service while the tech was very pleasant however had no clue on home networking. Called in a local firm specializing and done

I'm not happy with this tv. I'm always having to unplug it and wait 2 min., then plug it in again. Someone has been out, but still having the problem off and on. Never had this problem with my old tv.