Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
no mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy was offering a special on installs with the purchase of select tvs. but it does not include the mounting so all the geek will do is literally plug your tv into the outlet and leave. it costs extra to mount it!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were supposed to install the new refrigerator and remove the old one. They removed the old one, but dropped the new one. They did unpack it, but they didn't put the shelfs in it and they didn't make sure it was level. I had to do that by myself.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
I paid for Geek Squad but a direct tv tech came
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech did a great job hooking up my tv but did not have streaming knowledge. I paid for geek squad's knowledge but did NOT receive it.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We appreciate that you came to us to have a Geek Squad Agent set up your TV, so I apologize they didn't have the streaming knowledge you were looking for. A TV Connect and Setup should include the Agent being able to set up two streaming services while connecting your TV. If that didn't happen, you can call (800) GEEK-SQUAD or (800) 433-5778 to have someone come back out under our 90-day warranty.
Rated 1 out of 5 stars
Unhappy with first use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the agents come to my house to install the TV to my wall. They were rushed, and at one point asked if they could come back later as they had another appointment to start elsewhere. They never gave a tutorial on functionality and felt rushed to leave. My TV ended up freezing an hour later. Luckily I was able to connect to a professional and friendly manager who got another team to my home to fix a few days later
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It’s always frustrating when an appointment feels rushed and issues arise shortly afterwards. We’re glad to hear that the TV issue was resolved and if you need any further assistance or have questions please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
He did install it and I later had a small problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend them too highly as I had a small problem and called the installer several times to come back to correct it. He assured me he would but never did
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Quick but incomplete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not take necessary time to secure working TV hookup so the job was not completed. Had to call store and have second technician come to finish job over a week latet
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time out of your day to share your thoughts with us. We’re glad to hear that you have partnered with the store regarding the installation of your TV. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said they were coming at 2:30pm. Didn't show up u nti 4:45pm. Screen goes black between channels when using HD. Can't use DVD player which they hooked up. They say it's not their responsibility.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad bad attitude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer had serious attitude. Does not like older people. Very disrespectful. So get a home theatre expert instead
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
rob collins was just wonderfull/send him out again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is a mess/ first one blew up on me-/this one sound is terrible/voices are not in sync with picture /they do not match/sound is muffled and runs fast/I cant watch it/ihave had many samsung tvs /this is unacceptable I do not know what to do/can you help me
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Dropped the ball...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had four separate items I needed help with. The first rep handled what he could and did a nice job. The second informed me he could only help with one of the items. I was put in touch with a manager in Irvine. They promised to followup and never did. I still have an Apple TV 4k that needs to be installed. I also have a wiring job in my media closet I need help with. No followup. Unanswered texts and calls. Somewhat disgraceful service if you ask me.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
not happy with my set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no he didn,t . I was told that I needed to get my cable comp. to send a new remote I was told the one I had was the right one . they just took it out of the box and plug it in ...it took me two days to get my set working myself. i paid you 199.00 for a set up i didn't get.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
POOR CONNECTION TO XFINITY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT PROPERLY SET UP TV ON XFINITY. EVERY TIME I CUT ON TV I HHAVE TOM FIND MY XFINITY SET UP
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were extremely rude. One of the guys behaved like a know it all and spoke in a condescending manner with his partner and me. I asked if he could mount my old tv on a floor stand that was right there and he refused. So much for great service.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Speak English, please!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't speak English and I couldn't really communicate with them exactly how I wanted my tv mounted which left me with a slightly tilted tv that I'm going to need to have corrected. Big waste of money.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Totally Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We called and an online person set us up and charged us over $800. No one showed up on date and when I called they said we needed a consultant to come out first. We are still waiting on this consultant to call us.... Michael and Thomas....no one calling us. I'm frustrated and will not ever call your help line. They don't know what I'm talking about, interrupt you, and overcharge you.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Need more help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was connected but it does not expand the full screen. Tech could not fix it and I paid for the service. He said it was the cable box. Well, ATT said its not the box & there is no upgrade ..... so where is the expertise? I still have a screen that is too small for the TV.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up. Cancellation of entire purchase..
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After installation, the TV had problems. It took a long time to get a replacement. I was told the "Geek Squad would install the replacement TV. A contractor came after missing an appointment. He had no help and as me to help him unload, I have hurt my back unloading it. Extremely disappointed. I was told i would get a gift card for my troubles. That's another untruth I was told from Best Buy.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Tv setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did not hook up my Roku . Didn’t get all tv’s hooked up said I needed to run another line & I didn’t. Line was already there.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Having everything connected and working properly after your installation is certainly something to be expected. I am sorry to hear your work order may have been incomplete. Our Geek Squad offers a 90-day workmanship warranty, and if you feel you require additional assistance for the services that were completed, please give us a call. You can reach Geek Squad at 1-800-433-5778.
Rated 2 out of 5 stars
Ok service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy that came out really acted like he didn’t want to be there or do the job. Said that he couldn’t program remote to operate the tv and sound system
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear that the experience was not up to our standards. It's always frustrating when an appointment is not up to standards. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.