Customer Ratings & Reviews

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The appointment time was changed without proper notice, which caused me to leave work in middle of day. The installers were sub-contractors and not Best Buy employees. Installation was either minimal or lacking, depending on the device, with very little instruction. Had to have Geek Squad come back out (of which I had to pay) for "adjustments" to find out I would ANOTHER component for proper use. My nephew was able to configure everything and he does not have a background in computers/electronics.

All I can say is don’t waste your money. They couldn’t get out of here fast enough. They wouldn’t show me the steps on hooking up and programming. It would have taken five minutes.

The crew arrived as scheduled and hooked up the TV and sound bar - poorly!.. The installer did not sync my DirecTV controllers to the TV - I spent over an hour on the phone with Sony getting it operating - still not right. The sound bar is not right at all. I visited the store and was told it wasn't their problem (after I spent $2500 with them). They wanted a $150 fee to revisit my home - and do the job right. What a joke!! I am severely disappointed with the whole experience - I expected better from BestBuy!!!!

Horrendous customer support. I bought a 75" TV and Stand. TV was delivered but 3rd party person would not assemble the stand, as they promised at the store. Then when someone came out to assemble it, they changed the time from morning to afternoon at the last minute WITHOUT notifying me. I lost the entire day! At home support is terrible.

I was misinformed about the delivery/installation, charged for both separately. Delivery on a Friday by non-English speaker. “Installed” on Sunday by a tech who was not familiar enough with the Insignia Fire TV to be able to answer all my questions. He had to watch UTUBE videos several times to figure out what to do/how to answer.

I asked them to set up voice command(Bixby). They told me that it would not work because I had cable. Our son came over the next day and set it up for us; as well as others. We had paid for Total Tech so we could have this service. VERY DISSATISFIED.

I tried to get help on one problem. They booked me twice, charged me and say they could cancel the app Sorry I won't Be home, We found another company to help us Thanks

The installation was scheduled for 8-12. I received a call at 11:20 my appointment was being cancelled. The caller, customer service and support were the absolute worst I have ever dealt with. Either unable or unwilling to help, completely incompetent, wanted to reschedule for a week off. Had to make a special trip back to the store to reschedule. The installers from geek squad were the only decent part of this entire experience. They were professional, courteous and took the time to get it all working.

We purchased a brand new TV along with multiple other items. The Geek squad was hired and paid to come out and hook everything up. This brand new SAMSUNG 50" ULTRA HD AND LED has a huge glitch in the picture. It has a wide vertical line that flashes and obstructs the view every 10 minutes or less. Very disappointed in this purchase. Other wise the picture is great. Gotta call the manager ro Jane him exchange for another TV. VERY FRUSTRATED AMD DISAPPOINTED WITH THIS PURCHASE.

terrible customer service. cannot even contact the Ocala store

Installer was unprepared to install tv I had to provide assistance and tools

The TV was supposed to be delivered between 2-6 PM. That same day they called at 11:15 am stating they would be at my house at 11:30. I was not home and could not have gotten home in 15 min. When I called to reschedule it was another week before it could be scheduled. This was not my fault.,

Paid full price for guy to come out and install tv to bracket and wire it up. He came out and said all I paid for was the service to connect the tv to the remote-not true. He left and I had to drive 45 minutes back to store to show them receipt and they said I was right and could reschedule it. I just wanted my money back. That took almost an hour, no one seemed to be able to override the system. Finally got money back. People at counter in store were very nice and we confirmed the salesman sold me the correct service-Geek squad? Never again!

Brian was superbly patient with this 70-year-old low tech lady. I so appreciate him explaining my new toy.

Agents revised one connection, told my husband he had the wrong remote and they left. They were totally not helpful in my opinion and seemed more interested in leaving than helping me with solutions. We are seniors and sometimes takes a couple minutes longer to comprehend the situation. Our TV is still not working right, we did get another remote from Comcast. We have a Smart TV and unable to still get channels that we should be getting including Netflix and Prime. Very disappointed.

The agent set up my new tv and set up the antenna. Antenna had too long coaxial cable and I kept losing tv signals

Very poor customer service Took 6 weeks for install Tv sound is bad

When are you going to send me a receipt? You tell me it's on your website but I can't find it.

Our technician showed up and refused to install our TV. He even accused my husband of threatening him and just left. We have been Best Buy customers for many years and this was the most rude & unprofessional technician we have ever dealt with. We canceled our Total Assurance plan.