Customer Ratings & Reviews

1. The time slot is 12-16 but he arrived half an hour late without notification. The message sent to my phone indicated the different person to arrive. 2. The email sent to me identified 2 persons to come for installing 65" LG C8 model but only one person came. 3. He told me that my drywall with metal studs is not able to carry the bought wall mount and needed to exchange to not-full motion one. 4.Till now I cannot get it installed as there is no time slot before our family will be away for holidays.

Not impressed at the best ! Personal called the night before stating they could not deliver or set upTV. They took it upon themselves to cancel the delivery,then attempted to set another date three weeks later. Total runaround dealing with this,resulting in me getting the TV and hooking it up myself. I'd give this a negative 5 star if I could.

I bought a Sony OLED TV . It does not communicate with my reviewer. Geek Squad has come out 5 times. Insisted I had to buy a new universal remote - another $550 + $200 for programming. Best Buy expert lied when he said the TV is not the problem.

Unfortunately this service was provided by a contractor and not a Best Buy employee. The contractor was terrible and not very helpful

The agent was not familiar with the type of set up and delivery that I purchased. He did not set up my streaming stations that I purchased.

The tech came to my house tv was already set up. Wanted him to set up my samsung s8 to run the tv. One of the reasons I bought it. I was told my tv was not comparable. The remote will not fast forward or rewind . He said I needed a more complex remote.again this is why I bought the tv. My son was able to sinc my phone later that day. Still wont fast forward. But he was able to find the app that the trch said wasnt there. This was a total waste of money and time.i can't believe they sent someone who had no idea about my tv.

The men that delivered the product refused to set it up. They did not want to even take it out of the box. They said they were not told they needed to connect it. I called customer support and she told him that he needed to set it up. After he got off the phone from her, he still refused to set it up. He was extremely rude.

Yes they hooked it up.but Dave did nothing just was on his phone most of the time and the other guy talked down to me like he was so much better than me when I asked him questions. The tv picture is still not the way I would like it to be. I told them that but acted like it was me.so i told them they could leave if they could not help me anymore.

Tv not working the next day. Called the Technician said he noticed the directv box was not working as it should but never said anything. So we spent a lot of time trying to figure it out

Geek squad canceled my set up appointment and delivery 4 times. Hard to reach (long hold times to talk to someone) and terrible service.

they did not get my devices all hooked up!!!!!!! Now I have to wait twoo weeks for them to come back to try again

3 times agents were at my home and still there was no sound with netflix prime etc. I needed an optical cable and paid out of my pocket for a reputable stereo company to fix this problem. The tv was a new sony 55 inches and cost 3k. The geek squad was a waste of money

The service tech called me the morning of my appointment and told me that he could not deliver and install the TV due to weather conditions. Yes, it was cold and windy with a terrible wind chill, but the roads were dry and clear. Now my wife's Christmas present will not be delivered until 1/3/23. Merry #@!@# Christmas!

The sales person tried to sell us more than we needed. Plus he wanted to charge us $120.00 to have a geek squad member come and install it. We are Best Buy members, but was told we had to pay for installation if we made appointment in store. That is just robbery.

Only mounted TV on already installed wall mount. At customer’s request, did not connect to new equipment. Service confirmation appt. 7-1 pm; mistake with their scheduling & they arrived after 3:30 pm. No one answered the phone at Best Buy Southpark Meadows! Poor customer service and lack of respect for customer. STOP OUTSOURCING INSTALLMENTS AND HIRE EMPLOYEES THAT BEST BUY HIRES!! My rating is the lowest I can give.

Reps in store seem confused about what services they are selling you. I didn’t want to spend my time installing my tv but apparently you have to pay twice as much for that. At least I clarified with customer services prior to delivery and they cancelled the install which would have equaled plugging in and plugging HDMI cables in. Horrible use of $150 unless you’re 90 years old and outlived every younger person you knew who could do that for you.

While the Sony OLED TV is wonderful, the delivery man was unable to successfully attach my SONOS soundbar so I am less than pleased.

Rude, did as little as he could possibly do. Made a mess, didn’t clean the Styrofoam up, left black handprints everywhere, complained the whole time. Didn't set up any apps. Didn't set any picture quality. I Never want that person in my house again. Left dents in my front door. Should I continue....just awful

All they did was dump a used, open box tv in my backyard. Even worse was that the tv was not the same as the original (it was 50" and not 55"), the 'new' tv was missing several parts and very dusty. I called and they replaced the next week with a real new tv and it was set up by their 3rd party geek squad.

Best buy geek squad delivered a new TV and Soundbar and when they took my old TV out they caused tremendous damage to my home. I am still experiencing problems with BBy getting hold of them to correct the refund amount for my purchases. Blind transfers to every department in the company and no one will take the initiative to assist me. (That's if I wait hours for someone, who usually speaks very poor English, to answer the phone). I have returned the TV and soundbar.