Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV still shows no signal push input Something is still Not connected properly
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad did NOT show up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially team brought boxed TV in house and left. No unpacking, no setup, no integration with current components. Came back a few minutes later and unboxed TV and, after much difficulty, managed to get TV hooked up. Team was comprised of 2 delivery individuals, NOT Geek Squad tech members. VERY DISAPPOINTED!!!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad good at sales. Third party did install!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad advisor that came to assess our needs was very knowledgeable and helpful. After we purchased the entertainment system components we scheduled an install. We understood Geek Squad was going to deliver and install our purchase, but a third party showed-up unannounced. They were not prepared and did not get the system working properly the first time. We had to schedule another visit and they still did not get the expensive Harmony 665 remote to work properly. We have to use two remotes, still!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Company and Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never going to purchase from Best Buy again or use any of their services. Customer Service is terrible and a month and a half later I still don't have a refund on a service they never performed. I was also promised a gift card and now they say that they cannot issue one. Terrible company.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Installer didn't return my call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with installation.the installer never returned my call.i wanted to adjust tv and frame to a different hight
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Non professional installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought installation meant more than just plugging my tv and cable and leaving. The picture was dark and the sound was to soft to hear. I had to go to YouTube to find out how to adjust and work the remote control. Other than putting the tv in my dresser I could have done this myself. I feel totally ripped off! Next time send out the actual Geek Squad and not just a contract working.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the agents was arrogant and not very helpful
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Contractor kept cancelling my appointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Contractor kept cancelling my appointment. I finally had to install it myself. It wasn't geek squad who was installing it. It was a 3rd party
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We never want to miss an appointment, and we're sorry. If the service wasn't completed, please call us at (800) GEeKSQUAD or (800) 433-5778 so that we can talk about getting you a refund.
Rated 2 out of 5 stars
Installed in reasonable time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed my TV and connected it to devices.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn"t told to get mounting for this TV...GEEK Squad came in removed old TV and left new TV on the floor.....not a happy camper.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made specific request to have Geek Squad provide the service and not a third party. Delayed service date based on availability of Best Buy employees. But I got the same third party service provider for which I had stopped the payment. Will never use Best Buy Service or shop with Best Buy again
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Just a little slow.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re gonna have to come out for the fourth time to set up my TV correctly. Nothing like bad service. I will never shop at Best Buy again. I just want my TV set up and adjusted.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad could do better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice guy but we had to have him come back and still having issues. Updates won’t download
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
TV sales and service failed to understand.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was worth $200.00 to have my TV connected,setup with the smart bells and whistles, connect and configuring all the devices purchased prior, BD,Ultra-4k player, Tuner/receiver, ps3,Wii, and DirectTv cable box, RF headphones, and told all prog. to harmony one....Well it was more like $422.00....Glad I caught it before they arrived.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Was sold to me in error with only partial refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My other reviews for related services have also noted this. Essentially I was sold a mount ($99) as a requirement for this service to be guaranteed against failure. The Geek Squad installers said this was incorrect and reused my existing mount. When my wife returned the unopened/unused mount, she only got a refund of the (then) sale price, not the full price we paid. Still, the service went well so I would recommend it to a friend just not allow them to be talked into an unnecessary mount purchase.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 2 out of 5 stars
TV bracket was dropped on my wood floor twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were friendly but did not cover their shoe and careless handling the tv bracket and setting tools on my new wood floor
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
BAD SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sevice is bad, purchase, 11/30, didn't get installed until 12/24, after calling, and going in the store a 100 times, BAD
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad vs, 3 rd party contractor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3rd party set up not the answer! Contract people delivered tv in a pick up truck. Set up tv and sound system, didn’t show us how to work it and wouldn’t take the huge cardboard boxes and styrofoam. Said we had to keep them for 2 to 3 weeks in case we wanted to send it back. Pretty much cured me from Best Buy and geek squad.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
2 times 2 Upsets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this review is not a good one. The geek squad staff that came the first visit Obviously did not want to work and they showed a lack of professionalism. I tried it again, and the next person was no prize. I ordered three installs and I barely got two.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Weren’t that knowledgeable about set up. Got it set up but didn’t know about airplay. Promised to come back. Then no showed
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to bring this to our attention. I'm sorry to hear about how this experience has been for you. That's definitely not the level of service we aim to give. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.