Customer Ratings & Reviews

The guys who came to deliver my new TV barely knew how to show me how to turn it on. I asked for assistance with setup of the previous TV I bought from Best Buy. Even paid for total support status to get it done. It wasn't done by the delivery persons and I didn't see any future with asking them for more. I would select zero stars if it were an option.

Had to comeback wanted tv on wall not on tv stand Only had to take about 5 minutes for them to do would’ve so had to reschedule

Sent the wrong group I needed a tech to assess the quality of my TV

I purchased a TV and sound bar in October. I had a problem with the sound board. I replaced the TV as geek squad said I had port. It turns out I had a problem with the sound bar. I couldn't returned it as I listened to geek squad

Gave me a timeframe from 12:00-8:00. Stayed home all day. Called at 7:30 to check order and they said they showed someone on the way. No one ever showed up nor did I get a call. Cancelled my request and cancelled my total tech support. Wil not shop Best Buy again.

Not happy with the results.....the tech was rude and didn't even set my tv settings ....just mounted the tv and left in a hurry.....additionally was upset because I did not have to pay due to being a total tech member.

Chaotic. It took several calls to work out the situation.

Two Geek Squad guys did a great job installing my new TV and taking away our older TV.

I have had good luck using the geek squad in the past. This time told me things I couldn’t do, wiring that they said was wrong and went the long way around to find things I did want. Had a friend come in after and took him 10 min to set it up the way I wanted. I believe Best Buy has out sourced this.

The 1st crew sent to setup the tv had zero experience & felt very uncomfortable with the task. I called to request a different who at least knew how to unbox & put together a tv but seemed to have zero experience with the particular tv I bought & were unsure of what to do with some of the parts

The guy that delivered my tv really disappointed me. He was actually dragging my tv on the bare floor in Street. He only carried it when he realized I was watching him from the house. Again, he literally did nothing rather than just plugging the tv, no internet installation, no explanation, no nothing. To me, the services rendered is not worth the money I paid Geek squad! Money wasted!

The Geek Squad guys were not actually Best Buy employees and were in a big hurry to unbox the TV and get going. They spent very little time showing me the operation and, when they left, I did not have any Smart TV functionality. I had to enlist a family member to help, and she spent 2+ hours getting it working.

The Geek Squad put connectors on an existing CAT5 cable. They did not get it right. The cable will not support 4K TV. I'll have to replace the connectors myself.

Agent was competent, and polite. Was not allocated time to complete all of the tasks. After several failed attempts to contact Customer Service, dropped calls and 3 no call backs. You lost a customer. I loved Bb and G squad. You lost $1000’s in sales for $40 bucks. I don’t expect a call back, but would love to tell my story to someone who cares- doubt there ate any. C. Dokmo

Wasn't installed by Geek Squad, this was an independent installer contracted by Best Buy. I paid $200 to remove the TV from its box, attach the stand, scan for channels and leave all other settings in their default states. I'm an idiot for expecting any more.

Had a third party install my set. Lots of issues with the install. Try to avoid third party installations

I ended up picking up my item and installing it myself cause the date kept getting pushed back

Unbelievable!! I paid an extra 150.00 for setting everything up, and all I got for my money was plugging it in and placing it on a stand!!! I had the support set in the wall, and they didn't have the hardware to hang it. My stereo wasn't connected... what a rip off!!!!!! I'll never give best buy any more if my money!!!!! Terrible.....

Instructions were not followed or delivered properly to delivery company and after waiting 10 days for delivery they messed up and took back to warehouse. I had to then wait another 10 days approx. it was disappointing. There was no accountability and no offer to remedy my situation. Cost me a tenant credit on her rent.

My experience with this t.v. is not good. It was set up on Tuesday, January 12 and working fine. When I turned it off, and later went to turn it back on, it wouldn't work. When I push the remote button, the t.v. tuns on, yet, all that is there static. You can't be any picture or find any channel. I ma very disappointed- I bought a new t.v. and it only worked for one day.