Customer Ratings & Reviews

Andy set up my TV came by himself so I needed to call a neighbor to help him then he left all the wires hanging down and it looks like a sloppy mess someone needs to come back please

Undependable !'!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnnnnnnnmnnnnnmnm

Had Best Buy Geek Squad come back out (2nd time) to pair up the TV and sound bar. Still having problems with the sound bar. I don't know why I get a double voice coming out of the TV with a slight delay between the 2 voices, This causes a hearing problem. I spent over $2000.00 for all these items and it still doesn't work properly.

When I call, I wait 15 min. and "no answer", so I hang up.

TV connect means plugging your TV into the wall. The set-up is done by your cable company anyway. Best Buy basically turns on the TV to make sure it works and runs it through a few steps. They don't know every TV and every cable company so you're better off just calling Customer Support for your TV and getting help from your cable company. This is O.K. if you're extremely lazy or completely clueless about setting up a TV. Honestly - it really isn't that hard!

Setting up the TV wasn't done., didn't take my old television, didn't want to take the box the tv came in, cause they said I may have issues with the TV and would need it to take it back, told me I would need to hold on for it for a year. I'm wondering why I even purchased this TV and protection plan

Complete train wreck, Contacting corporate and BBB!

Geek Squad put hole in wall and caused electrical damage and now I am trying to find emergency electrician. Safety hazard and very unhelpful assistance with damage repair.

Firm appointment was changed online while no reason was given and option was another 2 weeks waiting for service.

hung crooked and wires were very obvious when you looked at it

I purchased a new universal remote from Best Buy by phone. In addition to the remote and programing the remote, I was charged for setting up a 51" TV. I already had the TV which I purchased from Best Buy 5 years ago and paid for it to be set up at that time. I have tried in vain to protest this charge. The Geek Squad technician did a great job of programing my new remote but I should not have been charged for a TV set up.

Hopefully, their 3rd trip out to our house will be the charm. seriously. It amazes me this is a reality. this is after being told they would be here one day, only to find out they would be here 3 days later. wow. not counting that matter, still waiting on actual trip number 3 to see if that will fix us up. they have been here 2 times already. but unless you want to do it yourself, what other options are there?

The geek squad had Adam to 7pm window cancelled work . At 3pm my wife check the tracking and found out they where not coming ( no call nothing ) they made another appointment two days later. We and got the new tv enstalled it . I couldn’t take another day off.

The Geek Squad tried to fix what the Third Party Delivery/Installers Broke! They couldnt

We have tried our best to enjoy the TV but r having little success. Would someone call?

All they did was took the TV out the box and plugged it in the wall to ensure it was opporable! Really Geek Squad??? Definitely not worth the cost!

They take to long to come out to do set ups and when they did scratched my brand new entertainment center. Plus couldn't run cords long enough from equipment through entertainment center. We did ourself after they left. Won't take out another year of service.

Bought install service for retired dad, but First geek squad rep simply connected tv and literally ran off- did not provide set up any other stated services or walk thrus that were part of price at all! Had to call for second rep, who did more but still did not walk thru internet capabilities, stating those “weren’t worth it”. huh? Job is to walk thru! Very disappointing, poor overall experience!!

2 guys basically plugged it in and left. they had no idea about how to get the TV connected to my dish network. they left without resolving any issues and they left behind a very large box of trash in my dining room. worst service ever. these guys were no geeks.

He did. It help with displace nor even show me the remote he just left everything on the table once it was hooked up and walked out..... I was so confused.. I had to pay someone else in my building to help me with it. What a joke..