Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
DID NOT KNOW WHAT HE WAS DOING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1ST TECH THEY SENT OUT DID NOT HAVE A CLUE WHAT HE WAS DOING & AFTER HE CONNECTED UP THE CABLE TV HE THEN DISCONNECTED THE CABLE TV SO WE HAD NO RECEPTION HE ALSO DID NOT OBSERVE ANY COVID-19 SAFETY GUIDELINES EVEN WEARING HIS MASK BELOW HIS NOSE LET ALONE ANY OF THE OTHER RULES WE HAD TO HAVE A 2ND TECH OUT A WEEK LATER TO DO THE SAME WORK THIS TECH WAS SUPPOSED TO DO
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
how do you use the remote control?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not complete set-up. I am getting messages from TV to complete set-up. When turn on TV asks for account. Have to press TV button start picture. What account? Voice repeats what the volume is set at. Very annoying. I want someone to complete set-up and advise me on how to use remote control. Ron
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Do It Yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did a poor job of setting up my Amazon Fire TV. $149.00 DOWN THE DRAIN. I ENDED UP SETTING IT UP CORRECTLY MYSELF.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While I'm happy to hear you were able to get your Amazon Fire TV set up, the experience you described is far from the one we intended to provide. Having a Geek Squad Agent come out to your home to set up everything you need is meant to be stress-free but it doesn't sound like that was the case with your recent appointment. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up, installation was scheduled for 1/29. Delivered but insrallers never showed.
This review is from Add-On TV Setup, 56" to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Third part installations . Poor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Job was never completed and didn’t return went they said they would. Therefore after a week and a half we canceled the service
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can I leave less than 1 star review. The guy set it up at my moms like I asked but didn’t connect her dvd or Apple TV or Roku or vcr. Paid extra for this, the had to drive down and back 6 hours to correct the install myself. Save your time and money these guys have no idea what they are doing.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Greek squad is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was horrible! Greek squad came out 3 times and in the end need to pay Xfinity to do it even though I paid $190 for set up! Called the store and was told there was nothing they could do.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Installs are fake. Assume it won’t happen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers never showed up. Just assume that the only way they’d install anything is if it is the time that is literally the least convenient for the customer. Install on a weekend, naw… let’s have you reschedule for literally any of the 12 hours of the next Monday.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My unit appointment was canceled without my knowledge. I Had to reschedule installation date multiple times. Rearranging my schedule to accommodate the installation was a very challenging. Horrible experience.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Not good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that set the tv up were not geek squad. A couple of guys that were farmed out to geeks work. Tv is still not set up right.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivering a new TV should include setting it up, and making it get connected?...
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Did Not Complete the Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.yes they connected all the wire but did not put in place all the part that hide the wire in place
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installers for 85 inch TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were in a BIG hurray. Set up the TV successfully but did not help us set up the DVD player or anything else we had connected to the previous TV.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
I’m disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid Geek Squad to hook up the TV and sound bar. The tv shuts off on it’s own and Alexa doesn’t work on the sound bar.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .That doesn't sound like how things should be working! We appreciate you bringing this to our attention so that we can hopefully get things straightened out. Please give us a call at 1-800-GEEK-SQUAD (1-800-433-5778) to speak with an Agent who can review this and should be able to help out.
Rated 2 out of 5 stars
Geek squad audio and video installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connection not complete DVD video not complete I ordered another adapter—doesn’t work
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never set it up due to drilling in my stone fireplace. Didn't help me with a refund. Called and stayed online with 2 different people, no results. Did an online chat with no results. very poor service. have asked to be called, no results
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Initial total failure but follow up good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install was purchased on line which did not go well. The local geek squad fixed the problem with a follow up visit.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
I wasn't quite impress.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a fair job, nothing to Bragg about. They seem very impatient.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed in Geek Squaf
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m disgusted that the 65” tv that I purchased is covering my entire dresser because it isn’t mounted!! I will make a formal complaint at some point. For now, I’m just disappointed.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
did not go a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not accomplish what we wanted --unfortuatnely we did not realize until after he had left
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friend