Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek Squad by Proxy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I rate this as a zero. Best Buy did not use the Geek Squad. Instead they used a subcontractor. The subcontractor arrived after the 7 am to 1 pm window. The individual was in a bad mood and he took it out on me. He did not complete his work. I would rate this as a zero.
This review is from Add-On TV Setup, 55" or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way overpriced for what they did and you could tell they haven’t put in too many 86 inch TVs
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there, Enoch. Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
tech did not do what is in the online description
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All the "tech" did was unbox and plug in the TV. I already discussed this with the local store where I bought the TV. They agreed that the person sent was suppose to do more, and that they would look into this.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
install Bose TV sound bar and Firestick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Were not able to fix all problems and did not give satisfactory explanations
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV faulty - Delivery not complete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Delivery man delivered the TV and when he turned it on, he saw that it was non-functioning, called the office, and left the TV in our basement while a replacement was ordered and planned for delivery for Aug 1. Why am I required to have a non-functioning, large 75" television residing in my basement and why is this service called complete?
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
the Geek squad did not install fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the set up and removal was a night mare this was done by a out side company and it was a total waist of time getting it done, trying to get it fixed with best buy it was one phone call after another getting no where go to ABT and buy your products never again
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
3rd Party installers - terrible .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible 3rd party crew. Not the Geek Squad. At the end of it all they didn't fine tune the TV. VERY dissatisfied.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
They don't seem to be able to grasp the problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have called them numerous times, but they are unable to provide a definite solution.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv install and setup not good at all. The technicians - arrived an hour after scheduled window, did not mount where I wanted, did not help w calibration or tv setup at all.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Problem not fixed. Highly disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geeg Squad agent refused to acknowledge the problem. The refrigerator rubber sealing magnet is not working and you have to actually shut the door to keep it sealed. Despite several attempts to show the huge difference in suction between the freezer and refrigerator door he rudely insisted that the it works fine.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't work my TV!!! The service man left without checking to see if the regular tv channels worked. I'm an 80 year old women and can't figure out my tv now and without a working tv- help. The young man didn't leave a number to call or anyway to figure this out. I need help
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Jmz55
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend the geek squad. Didn’t seem to know what they were doing and didn’t wanna help me with questions that I had and left abruptly.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete, poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not performed. I needed the agent to properly connect my TV to Wi-Fi and he was unable to do so. He left without completing the service and said “I don’t have time to do this today”
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
very professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech arrived when he said he was going to be there and quickly solved the set up.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 2 out of 5 stars
TV stands were improperly Installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stand was incorrectly installed. TV or remote is no longer functioning. Call into geek squad....
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us. It's always frustrating when an appointment is not up to standards. I apologize for any inconvenience or burden this has caused you. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No Support from Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was not able to take away old TV by himself. Was told he would set up an appointment to have TV removed. Have made several calls and keeping getting the national operator who haven't helped me at all.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrendous customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your company set up three appointments, showed for zero as they didn't know that the one and only in home installer was out sick through the 17th
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Every thing is working as expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation went well. Technicians explained how to use equipment. Everything works as expected.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there! Thank you for trusting us with your TV setup and installation! We’re so happy to hear that your service went well and very much appreciate you taking the time to share your thoughts with us. I hope to welcome you back to our stores or online in the future so we can continue serving you well into the future.
Rated 2 out of 5 stars
OK,but too much in a hurry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OK,but too much in a hurry, one tech kept checking his phone and Texting most ťhe time, never received forms training.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst money spent.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. The WORST $200 I've ever spent. The unprofessional installer didn't share any information about the TV, didn't clean up after himself.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend