Customer Ratings & Reviews

The agent shipped tv to our home and tell us need to purchase tv stand and mount tv yourself. You charged us $200 for mounting not just for shipping

Connection was not done correctly & had to buy a $95.00 HDMI cable from installer as well

The TV was never delivered or set up after almost a month waiting for it.

When I phoned to have my old home theater system hooked up at my new house, (the tuner, Bluetooth, and speakers) the CS people said that I needed this tv service too, even though I had already mounted my tv, hooked it up and watched it for several weeks. When the tech arrived, he said that I did not need this and that he would remove it from my bill. He never did and so I paid for it.

I made my appointment more than a week in advance and Geek Squad failed to show up OR notify me that they had decided to reschedule my appointment without explanation. Despite my elite membership, I will NEVER use this Best Buy service again. Absolutely terrible!

My tv was never delivered because my order was cancelled by the delivery service !!!

Been schedule for setup four times now and still not setup or cancel and never show up.

Sold me a repair technician couldn’t do!! Technician came and told me they never deal with roof antennas which is what I contracted geeks for! Sales person didn’t know what geeks could or couldn’t do but was happy to sell me their services anyway so I wasted my time and got nothing in return.

All they were interested in was how much tip they would get!!d

Horrible service!! I ordered service in Feb, no one helped me out until Aug to set up the 4th appointment in September!! No compensation for my time or issues!! Horrible customer service!!!! Never thought Best Buy or Geek Squad would let this get out of hand the way it did! It's the 11th so we a see if they come tomorrow!

Installed wrong bracket for my frame tv. They came back to reinstall the right bracket that you threw away, but didn’t have the right one

NOT worth the money. All he did was plug it in and screw on the cable cord....

Agent was unable to connect headphones. I want credit for unperformed work

They didn’t mount my tv. They were out twice and both times said they couldn't perform the services that I scheduled and confirmed. Stayed home from work on two separate occasions for nothing. Only reason I would still recommend is based on prior experiences.

Do not have geeksquad come for an install at your home unless you are aware of their expertise or they are a manager. The person they sent had about the same knowledge as myself and was not worth the 100 fee. Trying to reschedule for someone else to come out but that in itself takes tremendous time an patience!

Employees who set it up did not set it up. They didn’t know what they were doing.

I paid $149 for them to install new TV and they were in and out in less than 10 minuets.

TV was correctly connected and Netflix reception was correctly set up, but DVD player was not.

My Account shows that this service was completed and the fact is it wasn't. There was a problem with the TV delivered so no installation was performed. And it seems that this indication on my order is delaying the refund on my TV, a TV that went back to the store 8 days ago.

Disaster. The TV could not be connected to other input devices as the salesman claimed. The cable to connect the other devices didn’t work. Had to go back to the store and talk to a different person who then sold us a converter to convert analog to digital.