Customer Ratings & Reviews

This service was horrible, it should be corrected by Best Buy but it has become clear that the company has no interest in its customers, forgets products, cancels service, arrives unprepared and not knowing what they are supposed to do, uses inept vendors for Geed Squad...this should be corrected by Best Buy.

Geek squad could not program my volume to my remote control. I still have to use 2 remotes to operate my tv.

They did a terrible job, the tv was completely sideways, he blamed it on the wall mount. My dad came over and he literally fixed it in 10 minutes.

Left without checking all components and several did not work. Had to spend 4-6 hrs. fixing their mistakes!

After purchasing new tv , sound bar and installation appointment, later find out the installation is actually an 8 hour window. Cancelled after trying to reschedule appointment which was weeksxaway....returned everything

Irresponsible organization, they scheduled the installation for 3rd times in one month!! They don’t give a correct information different representative have different answers we are very disappointed by BB they sound nice till they get your money no more to BB!!!

Worst customer service ever. Installed TV at Mother's house on wrong wall. Made her move furniture. Then told me It was too bad, but i could pay another 200 and they would fix it, when I complained.

Not your Geek Squad person’s fault as we were having a wifi problem but we paid for a service we did not receive.

The worst experience I have had in years. Two guys that couldn’t get out of my house fast enough. They should have paid me rather than me paying for this horrible service.

ZERO Stars!!! They came to my house and could not set up my 85in TV, They said we will have someone else come who can fix it. Then they closed my ticket for service and no one has gotten back to me and I call and I'm put on hold for hours and never gets resolved. Im on hold as I write the review!!

I was overcharged for this service. The installer came in and I was charged 200% more than what I expected. The charge came because they had to lift the TV above my fireplace. The mount was already there from my last TV. I will NEVER USE THE GEEK SQUAD or recommend them. They are a RIP-OFF!!!!!

Awful. Took two teams to make things right then ended up fixing last issue on my own after scheduling a third team and thus cancelling after self fix.

8-1 appointment time. I live in BFE, he seriously drove to my house, backed up and left because the gate was closed. I was in the driveway washing my car and saw him! No honking no nothing. After waiting two weeks and took the day off work. He just drove off. Then I wait for hours to get a human on the phone

Geek Squad provided a TV Connect exactly as I requested. Very professional.

The gentleman seemed very unfamiliar with this TV. We paid for the service because we were under the impression that he would explain things fully. He could not answer the questions we had about how to do different things. He didn't explain the remote or streaming abilities. We were very disappointed.

the first time they went out they brought the wrong antenna that I purchased. (The 60 miles radius) This was for my 70+ old mother The second time the guy hooked up the antenna but left so much extra cable and did not adjust the antenna to get the best picture or channels.He also broke my mother's crystal bird. Not a good experience not worth 1 star.

I ordered this service in good faith and then cancelled it yet I’m billed for it anyway. Beware! Do not even consider Geek Squad. Perhaps Senior Services and the county’s Department on Aging should be helpful. No one connected anything at my house. Bad news Bestbuy.

Bought the TV and sound bar toget, so I don't know which is the problem. Keeps switching from internal speakers to external speakers, if I pause it after a minute it switches to the last app i was watching.

I installed the TV. Geek squad could not complete TV operations. I needed to get app for spectrum . I have a Sony TV and spectrum is not available. I explained this to your dispatcher when I made my appointment. I feel I deserve a refund

they didnt give me a shorter window for waiting. 1:00-8:00pm and deliver at 8:20pm. i misunderstood the installation i thought they will install and put the wirings and not mount it to the wall. so i want a refund for the installation as basically its just delivery.