Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Tech had difficulty with setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tech had difficulty setting up TV in conjunction with other smart devices
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. If you still need help connecting your smart devices to your TV, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad failed every task & made things worse!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one was able to fix anything. Looking back on my experience with Geek Squad I realize the technicians made things worse. I finally found a company that was competent enough to fix what needed fixing and corrected the damage done by Geek Squad,
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor Geek service and communication.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After almost a month of repeated calls and long waits to no avail, we finally got our new TV hooked up—by Spectrum. The Geek Squad and our Totaltech membership certainly bombed on this! At other times the Geek Squad has been very helpful.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Geek squad blew it..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad guy used a totally ridiculous excuse for not doing his job and is not welcome back to fail on more services. I installed and set the TV up myself rather than put up with more lazy excuses.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Did not finish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not finish settings that were needed to use TV safely.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi RetiredLady –
Thank you for taking the time to write and bring this to our attention. It’s concerning to hear your TV setup wasn’t completed. If you haven’t already, please call us at 1-800-433-5778 so we may be of further assistance.
Rated 1 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Geek deliver and set up my TV and they did a great job.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your Geek Squad TV Connect and Setup service. I'm happy to hear you were satisfied with your service. Should you have any remaining questions, please give us a call at 1-800 GEEKSQUAD (800-433-5778).
Rated 1 out of 5 stars
geek squad messed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad who did installation discarded paid for old tv on neighbors lawn
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
TV set up for elderly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could have connected dvd said it wouldn’t fit. It did.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Mimi – I’m sorry you had a bad experience with your recent television setup. If you have any specific questions or concerns, I encourage you to give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 1 out of 5 stars
I want my money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad never returned to hook up my TV and teach me how to use it. They set the TV on the floor because the stand wasn’t here and hooked my cable box to it, which I could’ve done. I really don’t think I should have to pay the $149.99 since they haven’t back to do the setting up.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Results were nothing was changed,,, no new hookup!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents made a attempt to convert my TV from Direct TV to Exfinity. We not able to make that change nor were they able to connect the TV to the Exfinity internet modem. "B" for effort and "F" for results. May not be interested in maintaining my technical support with this kind of results....
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not standard Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation was sub contracted. Not the standard Geek Squard service. Did not even have utility knfe to open the box or a screwdriver. I ended up doing the set up myself. Greatly disappointed
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Total Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible overall experience. It took three appointments to get the job done. At the end, after the stand was connected to the TV, I finished all the other connections myself. Wasted the money for the service.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never happened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These technicians never showed up because there was no TV for them to install. The TV would not be ready until the ninth and I have canceled that order and appointment. They should not be charging Best Buy.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
a no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up to install the tv and sound bar, had to reschedule again after waiting all day and having to cancel my plans. Don't know why they didn't even call to let me know a time or why they had to cancel
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they brought the wrong sound bar and the tv quit after 2 days...the worst part was NOT BEING ABLE TO SPEAK TO ANYONE IN THE STORE...I CALLED SEVERAL TIMES AND HAD TO WAIT 77 MINUTES, 64 MINUTES AND 97 MINUTES ON 3 CALLS. I am done with best buy...their name is an oxymoron.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Worth 250.00
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They unboxed the TV, like they were in a hurry, placed TV up on entertainment center, powered it on and then left me to connect everything else
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed Geek!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You never showed up or called ! This was a real disappointment we had mad arrangements to have it delivered and hung . It was delivered and that was it . We had to unpack it and hang it . Major Disappointment!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor service indeed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no technician to set up the TV just 2 inexperienced delivery people. We ended up setting everything up ourselves and with great difficulty arranged for Geek Squad to come and check remote checkup.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Pathetic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inept and Incompetent. The worst service I have received over the course of this move. Arrogant, ignorant installers who are totally unconcerned with what the customer wants. I must now engage another firm to FIX to screw-ups that these guys perpetrated. Totally disappointed, irritated and annoyed. I will NEVER set foot in a Best Buy ever again.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not very well informed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a third-party that came out to hook up Alexa to our TV after opening the box for the TV the instructions say the TV is not compatible with Alexa and certain models are the third-party did his best but lack of good information from the geek squad makes me question do they even know their product
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It’s always frustrating when tech doesn’t work the way we expect it to. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.