Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid 149$ for someone to help me install smart tv apps and get comfortable with the tv (already installed) and to install an antenna. The guys who came out didn’t know how to do what I wanted. They were just tv installers. Completely wasted my time and money.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Darcy – I apologize that your recent service wasn’t quite what you expected, and that there were misaligned expectations around what the service covered. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 and we’ll see if we have a service that better fits what you need done so that you can get your television up and running.
Rated 1 out of 5 stars
T.V. Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied . Did not connect my internet.Was told they could not connect my wi-fi with the password I was using, thought they would at least connect my hard wire internet cable. i used the password they said would not work. was told to contact Comcast for a new password. passwords are secret. very unsocial, in a hurry.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek quad disappoint in their service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doing not properly sync remotes Could not change channel for I week Till they reschedule I week later!!! No exceptions and damaged existing Tv And the Best Buy ins . Co has not been able To decide on claim after 3 weeks ?????
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a time window for the installation and it was not met. I had guests coming to my house and did not want installers there with my company. No offer was made such as a discount. If Best Buy can’t keep an appointment they need to make other arrangements
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NA Still problems with remote—contacted Geek Squad—no help
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Request Geek Squad ONLY when ordering service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the 3rd party vendor did only the bare bones i was told by the best buy national call center they would do every thing i listed to her they came in set it up an left leaving me to figure out everything else i listed to her that i wanted done
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Service not provided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not provided to me . It was promised that this service is complimentary but because of technical issue in best buy system when agent attempted to process exchange she has no record of this on file in best buy records.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Misunderstood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was a huge misunderstanding between my husband and the sales clerk. We did not get what we thought we were paying for. The service we wanted had been discontinues a few years ago.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Was supposed to b here between 8:00AM and 1:00PM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up at 6:40PM. Waited all day. Said they needed a piece of equipment and would be back for sure the next day. They never showed up. Called and was told they would be at my house in 2 hrs. Never Did show. Went to store on Monday morning , furious. Spent my whole weekend waiting.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents best to follow through with our customers to ensure that services are completed in a professional manner. We’re sorry that we were unable to complete your in-home appointment as expected. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went through a lot of trouble to make sure that we only had to take one full day off to have tv and computer done only to have the computer guy not show up. He didn't even answer his phone even when we contacted the supervisor in San Antonio. No excuse for lousy service.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not connect my sound bar and my blu-ray player correctly, nor set up the tv remote control correctly to operate the cable box and my blu-ray player. The Guy is not friendly at all, also they should at least send 2 person to set up the tv.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Birthday nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely a horrible experience, I was charged twice for the install and the installer was a contractor that didn’t come until the next day.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote barely works. Worked on twice but still doesn't work. Installer was nice .
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not geek squad. It was a sub. Terrible service. Best Buy did not communicate .
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
"SET UP"!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They set it up but only took it so far. Cound not use cable tv . Had to have cable text to come out to finsh the job. Coast us $60.00 and it was done in 10mins. Dave
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Contractors Installed my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Lead Contractor installer did not install 5 Black Panels to the back of the tv. Ended up doing the work myself which took an hour during my working from home workday. Also did not even show me how to get the best picture settings with tv. They were not from Geek Squad.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it took four visits for the Geek Squad to get everything working properly.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
tv was not what advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PUT TV ON BACK PORCH AND CLARITY WAS NOT GOOD DURING DAYTIME. RETURNED TV TO BEST BUY,
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Service not performed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This order was not serviced , and the person who arrived categorically mentioned that he was not planned for this. And then they send some other squad 3 weeks later ... but by then it was already tooo late. They were not supposed to charge us. Please refund .
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The staff assured me that my tv will be mounted above d fire place and the wires hidden before I paid for the geek service. Came home to find tv mounted above fireplace but with wires all over d place and d in wall equipment on the floor. I have two little babies in the house and thank goodness nothing scary happened
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend