Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Waited from 12-8 p.m.. No show, no call and a next appointment almost 2 weeks to wait. Still no email showing a refund of my cancellation of the service. VERY BAD SERVICE=IN FACT ZERO SERVICE>
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Yes on a broken table
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product still needs to be installed the Product that was purchased came in damage to put the TV on So another one was reorder the technician refused to installed because he did not read the correct paperwork it been 4 months and unit is not right
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Dumb Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek who I paid to connect TV did not know anything except how ro open the box it came in. Had to get my 80 year old brother to set it up and am not satisfied. I am 90 years old.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poorly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squadagents need a lot more trading .agent came to hook up tv and said converter box was bad and cables needed to be replaced and said I had to call Comcast , I called Comcast they came out and told me geek squad agent had it on the wrong channel .i won’t be using geek squad again.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking a few moments to share your thoughts. There's nothing worse than engaging a service and having it not go well. Certainly our goal is to ensure your products are ready to use and we regret this was not the case for you. It is our hope you will give us a new opportunity one day soon to serve you better.
Rated 1 out of 5 stars
TV re installed -
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.77 " TV had to be replaced on January 9, 2025 zzzzz
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never offer this package, when you can’t commit to it.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Having dificulty opening some excel files.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent unable to recover files that would not open.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
TV legs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improper installation of TV legs. Won't correct them, stating it is beyond time frame for this issue. REALLY!!!!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is vere uncivilized to enter a customer's house with dirty shoes on.l threw the product carelessly and it was droken. so i received another one in a mpnthsome staff training.. Do
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor follow through and customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs did not remove the old TV. They said they would send someone back for it, but did not follow up. Called customer service and got the run around. Very unhappy!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good experience at all.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech showed up way before appointment time and that was extremely disruptive to my day. Because tech was here at same time I was interacting with a client, did not get a chance to get complete answers to my questions.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts with us. We're always so concerned with being late in our culture that no one really considers how arriving too early can be just as troublesome as being tardy. We apologize for being a disruption more than a help and for not being able to provide the answers you hoped to get as a result. For support with this if needed, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Trying to get a TV installed for 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy. Bought TV 11/3. Have had two appointments to install, both cancelled by Best Buy on the day of appointment. TV sitting in closet for almost 2 months. Company coming for Christmas and TV still not installed.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor I was required to reset entire televison
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All appeared great - but then we switched from news to shows and sound (music was over bearing). Television had not been checked properly before Geek Squad left. Required assistance from LG chat person late night same day to take me through reset process. Waste of my time and money using Geek Squad for this.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up. Didn't even call. After waiting for them for 4 hours, I sat on hold for 2 hours and was transferred between at least a dozen people. I finally went up to the store where I waited in line another hour before cancelling my order.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
remote instruction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much enthusiasm in helping me with remote & no adapters to hook old receiver to new tv. Now need to use tv remote in addition to comcast remote, to watch bluray. Wasn't expecting that.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Things did not go well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My television for the living room installation was fine. The one for the bedroom the first delivery the television was delivered broken, the second time the Geek Squad did not show up. The third time the cord was not long enough. I am home now waiting for the cable company.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We apologize for the damaged television, and for the missed appointment. Those aren't experiences we want any customer to have. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 and we can discuss the next steps if you still need that television installed.
Rated 1 out of 5 stars
MY ULED U7 TV SET
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.POOR TECNITIAN ATTENTION TO CUSTOMER TECH THE ONLY THING HE PERFORM WAS TV INSTALATION HE NEVER GIVE TO ME ANY RIGHT ANWER TO MY QUESTIONS
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer broke again 1 day after 1 year warranty expired, after having been in geek repair 3x this year for same issue. Geek squad would not honor the warranty and I am a tech support customer. I’m extremely disappointed with Best Buy.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Joe comes through !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Joe was excellent and professional.I would recomend him to my best friend and any one else who needs TV services.He took what had been a miserable experience and turned it into a very pleasant one, He gets 5 stars.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Spend the money to get a good TV not a mediocre on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I sent it back to the store. The picture was not very good and require two remotes. Want to change the channel and want to adjust the volume.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friend