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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were awesome! They explained to me how the TV worked and connected the old TV and the other room. They broke down the box and cut out the model and serial number for me to have. They were totally awesome and friendly and helpful and a total joy to have them help me with my 65-in TV installation!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t have done it without them!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, friendly, knowledgeable and got her done!!! Couldn’t be any happier!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Qualified Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Promptly delivered and set up tv with a smile. : )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wouldn't consider ever doing this without geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service with delivery and setup plus there very knowledgeable and professional ,took us through the all settings and different optoins we have . couldn't be happier with our tv and the whole services.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not Quite...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers from "Geek Squad" were wonderful but they didn't fully explain the different features on my new Samsung TV. They also didn't attach my 4k HDMI Cable, as requested nor my new DVR. The remote control on my Samsung is still a bit of a mystery -- I'm glad I bought a secondary remote w/numbers! they should have explained it more thoroughly. Thankfully, I usually figure things out on my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who delivered and connected my TV was very respectful and helpful and explained everything clearly for me to understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. 100 percent. We are super pleased. Rafael was a perfect gentleman. Lots of knowledge Very well suited for the job. He was neat and prompt. And he did a great job. We will tell our friends. I never meet someone who had so much know how in electronics. A real pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Tv quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a excellent job because they were very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best guy's did a great job in and out no question. Job well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assembled tv stand very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Assembled tv stand fast and very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very friendly and quick with the set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade Complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are quick and fast at setting up my TV They removed my old tv with no problems The only downside ten years ago installation and tv removal was free. The installation guy was truthful thaf was how long ago it was fir free

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV in a short time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did very well In the short time that he did it. Was very informative on questions that I had for him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, quality installation of my 77” TV. Answered all my q and showed me how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very efficient and knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 77" television connected my sound bar very quickly and were very pleasant and knowledgable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy camper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technitions were very helpful. Install went very well. Once in position, we’ve not needed to move very often, but when moved, the stand met my expectations. We’ve had it over a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was awesome. Took time to make sure TV was correct height for me. Gave me instructions on how to move TV on adjustable mount. Was even knowledgeable about the TV!! He was great! Minimal disturbance to home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two fellows were great. They set up my new 65” Samsung answered many questions. They were very pleasant. I suggest to any one who needs help call the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect, professional installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted the TV on the wall perfectly. Paid great attention to detail. Cable tied the wires together for a most professional look. Phillip and Rebecca worked well as a team and had the job finished in lightning speed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Took The Pain Out Of Setting Things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. They unboxed the 85" TV, moved my old 65" TV, and set up the new one on my entertainment rack. They were very polite, and even wore protective shoe coverings, so as to not dirty our carpet. They even took away the empty boxes from the new set. They were very professional, and I highly recommend them.

    I would recommend this to a friend