Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Hooked up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent connected the television which was great at the time. But since they left I had nothing else but problems with it could not fast forward and if I was to rewind the movie the picture was no longer clear!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Universal Remote is a bummer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got a $350.00 universal remote which was recommended by one of the Geeks that set up our 75" TV. A continuing disaster. Get the sound and no picture after two service calls. Seemed like a good idea, but not worth the price or effort. It now takes a place in line with my 4 other remotes!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Jack – I’m sorry to hear that your universal remote isn’t working quite right. You have 15 days from the date of your purchase to return it for a refund under our Return & Exchange Promise. That is extended out to 30 or 45 days, respectively, for Elite and Elite Plus My best Buy members. If you would prefer to see if we can get it working instead, please give us another call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can reschedule that.
Rated 1 out of 5 stars
Geek Squad - Failed to Perform
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents discussed several options, none of which they were authorized to do under Best Buy policy. All they did accomplish was the delivery of the OTA DVR we had ordered. As a result, we canceled the Geek Squad service agreement.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy put it on my dresser, attached the cable cord and left. They charge me $200 for installation.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
geek work very disapoitig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.refuse to connect. all items did not explain anything about TV joking around left all debris on floor.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Ed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They left me with no literature on my products, and when I asked for them they told me to get them online. They were in a big hurry to make their next appointment.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
won't be completed until November 29 , 202
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.won't be completed until November 29 , 2022 can't review something that has not been completed need more characters to complete this step 123456789 123456789
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been since January 17th when the technician installed the tv over my thermostat, you have yet to fix it ! I paid $199.00 for this service and look when I get!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting to finish the job!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No they didn't finish the job. The tech said I needed a converter which I purchased the same day and notified the the and he said he would be back. Still waiting! It has been almost 1 month. Please help.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Connected but at a cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'd just had my room redone with all the TV connections behind the buffet under the TV. The 'squad' dropped the cable thru the wall a18" away from the buffet. Didn't see it until they left. I was so disappointed. All I could think was I paid good money for a substandard installation. Never again.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
HAD TO HAVE THEM COME OUT TWICE ...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I TO HAVE THEM COME OUT TWICE FOR THE SAME PROBLEM .. BACK TO BACK TIMES.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got everything in order. Good job. Professional job.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Price Gouging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price for an installation that does’t take 15 minutes out of their schedule is highway robbery. But heck, they had me over a barrel since this was a gift for my mother who lives 8 hours away. I had to relent to their price gouging to get it installed
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Greg. Thank you for taking time to connect with us about this. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future.
Rated 1 out of 5 stars
Had to get a refund on my service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You really don't want to hear me talk about how your voice recognition system isn't working, or how I couldn't even get the Geek squad to help me.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have already submitted a review of the service???
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank your for sharing your thoughts. We're sorry to hear that your service wan't what you hoped it would be. If needed, for support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
mine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad personnel did not have the proper tools to perform his task. He also did not have all of the parts that he needed to do the install.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Geek Squad but the installation was done by a subcontractor and it was disappointing, to say the least. I have several complaints about that interaction that I am going to stop into the store because I am not upset with Geek Squad just the person they sent.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We strive to partner with reputable third-parties to help us service our customer’s needs in select areas. It’s disappointing to hear that the service you were provided may not have met our standards and may not have been the kind of experience you’re used to receiving from us here at Geek Squad. Thank you for bringing your concerns to our attention regarding your recent TV Connect and Setup service. You’re welcome to give us a call at (800) 433-5778 to stress your concerns to us as well.
Rated 1 out of 5 stars
Little done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. There was very little done for the $320. I spent and a refund was turned down.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Very upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very upset because I wanted him to mount my bracket on my wall and I was going to put my tv up myself but he would not
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Did an OK Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hope next time they would do a better job of cleaning up my rack!!!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend