Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not Great Install Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service left big holes in the wall trying to place the tv brackets - refused to connect apple TV plugs - required me to hire someone to remove TV and connect
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek SQAD worked on my surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aaron and Alicia were fantastic techs. They fixed our equipment and we purchased Roku. They were fantastic in I strucing us how to use. I had problems with the Roku the next day and Aaron worked with me via the phone to resolve the issue.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
The worst buy experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He mounted my TV and put the stands in the wrong places. They belong on the edges. Now my sound bar won't fit until that's corrected He also left the box.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was horrible. The worker set up the TV for himself but did not explain to me how the TV worked. However, I did have another contractor with me but I did not have the chance to work the remote while they watched. When they left, I was unable to watch TV until I got Direct TV.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did not complete my install!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your employee did not finish installing my tv! I called him but got no answer!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech left with stuff.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv with geek squad setup for my grandparents since I live out of town. The tech didn’t leave any of the manuals or the remote... Best Buy customer service is zero help and Samsung customer service is very hard to deal with
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Set up was just okay.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer put legs on backwards. Didn't show features
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not stand behind product or service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the Samsung Frame TV 10/2020, we set up an install, which was canceled by Best Buy siting COVID. Multiple attempts and TV never worked. According to Geek Squad it’s a Samsung problem.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.late delivery and did not bother to install it as i wanted it
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Third Party - No Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent, third party, was unable to connect surround sound and program my remote. Went to store, asked for Geek Squad to come out, third party came out a 2nd time, still unable to do what was asked. No contact from anyone.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.to use my headphones I have to plug them in everytime. when plugged in they cut the sound to the tv speakers. I was not informed of this issue when I spoke to the instore rep. had I known this I would not of spent $1300.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Tv installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a total lie. You are literally paying someone to open the box. The ”installer” took the tv out of the box and plugged it in. Do not pay for this service.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude incompetent geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv was dumped at the front and I had to get it to the bedroom and pick it up to the stand and set it up myself with a fractured spine. The people dropping it off were very rude.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Almost dropped Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek support was over booked sent out independent dealer. He was late for the appointment . Handling the tv he almost dropped it I assisted with him retrieveing it. I went down hill from there but my tv was mounted on tv stand
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us! I sincerely apologize about the poor experience you were given. This is definitely not the level of service we aim to give you. It’s always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I hope that we can give you a better experience in the future. Please let us know if there's anything we can do.
Rated 1 out of 5 stars
Total rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was a waste of time & money. He basically screwed the base on the TV and that was it!!!! TV was left on the floor, Alexa and streaming services were not set up. Complete and total waste!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer Be Ware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult time scheduling TV installation, sound bar, and DVD player. Geek squad did not program DVD player nor did they connect the TV antenna. Extra fee for disposal of old TV. Expensive cost for poor service.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No show for scheduled appointments multiple times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad didn't show up for two consecutive Saturday appointments without a warning. Undependable, and unprofessional. Be aware they will waste your time
This review is from Add-On TV Setup, 55" or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Make Sure You Watch Them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Their drivers (at least the ones I had) just manhandled the 77inch Sony OLED. We're in a rush to just get it done and be on their way. Very disappointed with that service team
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Satisfied with Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not satisfied with installation. I already spoke to three different people and no satisfaction. Its OK TV is mounted but not the way I wanted and I expalined it to three different people including at the store.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Refused to Install TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent refused to install TV over wall mount fireplace, even though fireplace was simulated fireplace only w/no heat generated. Had to hire separate tech firm to install TV.
This review is from TV Setup, 56” to 90"
I would recommend this to a friend