Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Product Not Received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't received the product, therefore I cannot rate it at this time.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't use Montgomery AL store to purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not set up my tv as I was told they would. Customer service at the Montgomery AL store is DEPORABLE. Will never buy again from them.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Nice tech guys. Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant reach them on phone or email. Horrible customer service. Finally had to go to store to get appointment for simple install. Once they were here, they were fine.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share your thoughts with us! I'm very sorry to hear about this poor experience and the inability to get adequate assistance. It's always frustrating to feel neglected and like your time was wasted. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
service is not complete after waiting 2 weeks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited 2 weeks for the install and then they sent folks who could not hook up the smart TV. I paid for them to do that and they could not and now no one at Best Buy will talk to me.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We are not big fans of issues with installations either, especially with something as exciting as a TV. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These people never called me to say they weren’t going to show up to deliver and install my TV. I rescheduled twice more and they still didn’t show up or call me. I finally canceled my purchases and got my money refunded.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have wanted them to install the tv on the wall and then he told me he could not install it because the wall had no beams to install it on. Then they never install it.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIBLE HORRIBLE SERVICE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for TV set up when it never happened. Also I had a tv delivery window of 7am-1p. They did not show up until 5:20p! No call or email! NEVER have Best Buy deliver or install your tv! Would never receommend!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Extremely sexist and inadequate.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All my experiences with Best Buy so far have been extremely sexist, prone to errors, prone to inadequacy, prone to giving false information, rude, and inconsistent.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy is providing worse service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is providing worse service. Best buy is providing worse service. Best buy is providing worse service. Best buy is providing worse service.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Beyond a bad service and aggressive with custromer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never ever had such a bad service. They said they deliver your TV and you have to be a home. They showing up late and leave the TV at the doorman without informing you. ANd when you call they shout at you and they said they don't care if you are a customers.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had sent in a complaint stating they didn’t complete the job and I was scheduled for another appointment for Jan12 nearly 5 wks later. I asked for an earlier date but they said no
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery never made it on the day scheduled. Waited all day for delivery. Cant call store because they dont answer the phone. No call, email or text to advise delivery was not going to happen
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never finished job mad appt no show no return calls
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I was paying to have the Geek Squad professionally install my new electronics in my new home. This was not the case. Job was NEVER completed, what was completed was not done correct. After many phone calls, etc, I gave up. Best Buy lost a good customer.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Service not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech didn't know what they were doing was here for about 5 minutes and the problem was not fixed. We spend 199.00 on this kind of service. Very disappointing
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They appeared at my door at 7:30am without notice. They did not want to take away my old TV. And, they were reluctant to help set up the new TV.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor and unresponsive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shortly before the (non geek squad) technicians arrived, the situation resolved itself mysteriously after two weeks. They were unable to provide any explanation nor provide advice regarding what to do in event of a recurrence
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Geek Squad agents to offer exceptional service and communication. I’m sorry that this hasn’t been your experience with us. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
3rd party installers of questionable value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For whatever the reason, Best Buy Geek Squad has had to sub out work to lesser-trained substitutes. Be wary if you are told you are NOT GETTING actual Geek Squad people, as I have experienced several times recently. I have been totally disappointed with them.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He did absolutely nothing. Couldn’t figure out the error code. Spent 15 minutes. Said there were not be a charge for today. I thought the visit was covered with my geek subscription?
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Who’s on first?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one explained that an electrician, not the squad had to install the box in the wall behind the TV prior to their hanging the TV.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend