Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Did not set up my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told they would set up my TV after mounting it. They did not set up my TV to my home network. I had to call FIOS to do it and it cost me $170 additional when all that was needed was a splitter.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Repairman fi\ailed to program my remote.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Programming of remote was handled by a third party, not Geek squad. Repairman was only here a few minutes, said it was programmed and left. It wasn't so it was $49.00 wasted.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Job was not finished and having trouble getting him to come back
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Third Part Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third party delivery crew carried TV in but left without setting it up. Delivery and SETUP was scheduled thru my TotalTech. Very disappointed.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed in re-install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installers didn't ensure complete hookup of all items
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, did nothing the first day but give us a book to read and the controller. Had them come back and program like they were suppose to, still wasn't right.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv/ receiver setup and installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was incomplete and technician told us that will come back with experience technician to finish it. Been 1 month and no response.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never installed my tv just dropped off inbox in living room they were to install but just left called and it was days until they could come back
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gee squad delivered my tv on time. He plugged it into the electrical outlet. I am not sure if he connected it to the WiFi as I later has to pay someone to do so. He DEFINITELY did not show me how to do so.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor setup & guidance. Unable to use properly. Keep having problems. My husband is extremely upset with services. That is why I went to Best Buy so I would not have these problems. Disappointed.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
installer was argumentative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was unprofessional and argumentative, almost sent everything back, had to call store and speak to manager on duty, it was a 3rd party and not geek squad, he barely showed how to program tv and equipment.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
The worst!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was done by a third-party vendor who was clueless. The job wasn’t finished and I am stuck with the TV that still doesn’t work because he didn’t know how to set it up.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This certainly doesn’t sound like the level of service we hope our customers receive, and we regret the frustration this experience has undoubtedly caused. We’d like to take a closer look, and make sure your TV is installed correctly, so please email us your first and last name, phone number, email address, and a brief description of the issues you’ve been having at onlinesupport@geeksquad.com.
Rated 1 out of 5 stars
Unsatisfactory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy never showed up! Multiple appointments with no success.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they placed the tv on the table and plugged it in. no help with cable or setting functions. i'm still trying to figure it all out!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Circuit city is better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t rate Best Buy’s Bovinefeces service Any lower they deserve a long talking to
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad tech not knowledgeable with TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never set up as technican from Geek Squad stated TV was defective which was incorrect. Had Comcast come in after technician from Geek Squad left and Comcast technician had TV set up with no problem. No recommendation for Geek Squad in future.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not set up for a Smart TV. Just plugged it i.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had numerous problems with this TV. Was not set up properly and will not work. Manager at Concord Pike store agreed. She assured me could do a return and another purchase after the virus settles down.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as planned and issues occur shortly afterwards. We'd like to sincerely apologize for the inconvenience and delay. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was a mixup with my order… agents didn’t seem very interested in solving. Thankfully it got worked out but I wouldn’t recommend using the agents assigned to my install.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No explanation of how to use voice command
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was mostly experienced on appliances. Setting it up was fine but teaching me to use remote was not great. No mention of using voice commands. My daughter next day showed me all the things geek squad should have done.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Connect and Setup 51" and Larger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are TERRIBLE, BIG TIME!!!!!!!!!!! 4 hours late with out calling last minute. Then does not hook up to my satisfaction!!!!!!! Will not use them again!!!!! Bought some smart devices but will not use to hook up!!!!!!!!!!!!!!!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend