Customer Ratings & Reviews

Very poor. It does not work right. Sound is off. Pitcher is off. The geek squad member did not know what to do.

Geeker said smart tv was hooked to the internet. It was NOT. I asked Geeker 3xs and he said yes. I have a new Nighthawk Router so my Sony Brava will connect to downstairs. He would not go near the router?? A neighbor hooked it up for me.

didn't really change anything. My son came over afterwards and he set it up himself. He removed the software from the tv that was not hooked up. I wish I would have saved the fifty bucks to give to my son.

NEVER HAD TO SET UP NEW TV, IT WAS A RE-SET OF OLD TV

Best buy SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Geek’s set up tv and sound bar, handled me the remote and left. No explanation! When I gave them a one star review they called and said they’d come out and fix things. That was a week ago! Bad attitude too with a chip on his shoulder.

The men who came with the new television did a good job of setting the TV up and explaining the different functions. They were on time when delivering it; courteous and professional.

The installer came on time. He had to wait a long time for his helper to come. When they brought the tv in it had a broken screen and they had to replace. They dropped parts and damaged my wood floor.

I thought the set up was something else but they only put up the the stand lifted it onto my TV stand and that's it if I had known this was what they gonna do I wouldn't have wasted such amount... Waste of money

Installation was never completed paid all that money for nothing

Came unprepared to hang tv and wanted to drop box off unopened although I had arranged for installation.

I buy a lot from best buy and have geek squad install it all. I always buy the platinum package. Recently, the service has become so horrible i no longer will use geeksquad. The managers at best buy can't even escalate and get help.

No one has picked up the 55” return after six weeks 5 hrs on phone and chat at my going to store to tell them she told me someone would pick it up wed and no one did. I’m finished with you

Bad experience Is better don't waste time Everything is impossible for this people They don't want to do anything....

He couldn’t accomplish the connection. After making two other calls to associates, he said he didn’t know how to do it. Maybe needed to call Cox Cable

Nobody showed up in 3 different confirmed appointments and nobody has reached out to setup another or see if everything was fixed. Going on 1.5 months of no TV.

The gentlemen that arrived were very nice and tried their best to he.p. They were under the impression they were coming to hang a tv on the wall. Even after my numerous calls confirming what it was exactly that I needed done.

They left the tv and table in the box on the floor. They then told me that they don’t set up the tv or table

Geek squad sent independent contractor that would not install and left.

Took several weeks with multiple cancellations to get the tv. Discount was never approved even though I was told it would be.