Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Call your cable provider
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was setup and ready to go. Needed help with spectrum remote and cable box codes. He couldn't do it.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They butchered my wall! Stabbed the tv 3 times before getting it in the right spot. Put the left & right tv mount Arms on the wrong sides. So now I have 8 extra holes in my wall!!!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this and bringing it to our attention! We're very sorry to hear about this awful experience in getting your TV mounted up on the wall. This is definitely not the level of service we aim to provide you. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy refuses to hook up to all my devices as promised, says they don't do that. I want a refund of TotalTech...waste of money
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor setup or product or both
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They took a long time, sord me additional products and product never worked properly
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They brought a brick that wouldn't turn on. TV is junk and they couldn't help whatsoever. Spoke with someone in India for their support, they knew nothing.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
It was a terrible job. Not Satified
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unprofessional work and not completed to my satisfaction . Even the escalation office called and indicated I would get refunded but I have not heard anything or seen anything yet
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was 2.5 hours past the four hour window with no communition initiated by Best Buy. Setup seemed rushed and wiring was left in disarray. A wire cover for the TV stand is missing. My $99 was not well spent
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi LenH – We appreciate you letting us know that your service didn’t goa s expected. I apologize that we arrived late, and that the service wasn’t completed to your satisfaction. Please give us a call at (800) GEEKSQUADD or (800) 433-5778 and we’ll see if we can schedule someone to come back out to finish the job for you.
Rated 1 out of 5 stars
Awful experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install team was horrible! Rude and just wanted to get the job done - left a mess and extra holes in the wall!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy could not get sound bar operating right.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When picture quality was bad, Best Buy Rep said to upgrade Verizon FiOS equipment. That made it much worse.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Installation a nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been 3 weeks and still have not had this mounted. The project is much more involved than I ever expected.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
I do not like their service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setting service is terrible, delaying one month with several appointments. The Samsung TV 85" 90 series quality is terrible.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent four months since making this purchase waiting for a professional installation and it is obviously not coming from Geek Swuad
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
failed to connect my tv to internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.agent NEVER touched my tv! tried selling an unneeded accessory! THEN stated job was “completed” without internet being connected to our SmartTV
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share this with us, and for trusting Geek Squad to perform those services. We're not happy hearing that your service didn't go as expected. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
What set up?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV was never set up. I have total Tech and I did not receive the total tech services
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken tv delivery and still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They brought a broken tv and I’m still waiting for replacement after almost 2 months of purchase, this is just insanely ridiculous
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad member George really disappoints
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The original agent George never even parked. He blamed me for his running late. I had to reschedule and that team was very professional.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
3rd Party Carrier Disappoints
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3rd Party carrier did not help mount TV on my TV stand. They stated “they could only remove box and put on stands.”
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
BUYER BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE: DIDN'T DO JOB TO SATISFACTION. WOULD NOT RECOMMEND TO ANYONE.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
They failed to install my TV properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV was never installed properly. my TV dies not work properly. It shut down several times a day and it can take up to five minutes to turn it back on.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Lak of Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy wanted to charge close to $400 to attached Firestick's bought at BB to my TVs at my residence.
This review is from Add-On TV Setup, 55" or Smaller
No, I would not recommend this to a friend