Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Awfull service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Dad and Stepmom were supposed to be set up so i didn't have to worry and the tech did a terrible job. Also didn't even leave a owners manual so the could possibly figure things out themselves.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s always frustrating when technology doesn’t work the way we expect it to, and it sounds our install team could have done a better way of answering any questions about the installation. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD.
Rated 1 out of 5 stars
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged in everything but was hoping for more tech support to setup tv input control, remote pairing, etc.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At minimum I expected to be able to receive the basic ABC, CBS, & NBC after paying $190 for the exterior digital antenna + Geek Squad install. On a great day I get CBS & PBS. Very disappointed.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I always enjoy being able to view my favorite shows and channels and I apologize if your purchase isn't currently working for you. This may be due to the antenna, and we suggest speaking with your local store to make sure you're equipped with one that works for you. You can find your local store's contact info here - https://www.bestbuy.com/site/store-locator.
Rated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He never showed up and i had no call Bad dependability Bad customer service Waited from 12 to 8 pm No show
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Cannot get them to return to do repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting on new back panel to my new flat screen. Have called several times then no show on delivery of new panel twice from Geek Squad. Very frustrated and tired of calling over and over
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Deborahcadabra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad was contracted. Another company delivered without my knowledge. They did not connect to my surround sound or set up my remote to work properly
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
48" TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.55" TV too large for bedroom. Returned and bought 48". Delivered by truck and still not hooked up. Can't rate product because it is still not hooked up
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
TV not mounted on the wall!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install the TV on the wall even though I had the wall mount present. They stated wall mounts take much longer and they had a lot of installs to complete....
This review is from TV Setup, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating to feel neglected and like your time was wasted. We expect our Geek Squad agents to offer exceptional service and ensure that projects go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad visit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not done. Trip was to install an antenna, but they convinced me didn’t need antenna
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad worst ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not mount my TV worst service I ever not received
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Upset on additional charges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech charged my 84y/o mother $30 for a cable on top of the $200 installation charge on a $200 TV
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
not informed or offered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could have had the tv set up for 4k service at the same time Am very disappointed that I was not informed.Now I have to spend another $200 to$300 to get the most out of the TV
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a second trip and the still srewed it up. I have now idea on how these folks stay in business. I would not even give them 1 star.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bestbuy sucks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not deliver items on date scheduled twice. No communication to customer both times. Worst customer service ever!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv never worked. I took it back. Some kind of alarm went went of3 am
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad uggggg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They emailed to my appointment twice the guy stood me up once and then couldn't reschedule for another week !!! I just hired a friend to do it instead !!!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Kenneth came and set up my Amazon Firestick.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kenneth was Wonderful. Patient. He showed me how to log in and out of Disney...and how to use my dvd. The best...he wrote down the steps in case I forgot.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad no Help!!!!!!!!!!!!!!!!!!!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too small difficult to navigate settings. Geek Squad no help!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No show, store manager “ oh well”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.8 hour window turned into a no show. Installer texted me he was canceling after the 8 hour window ended.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not complete service, wont return phone calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not complete service, said would return next day. Did not return as expected, Called him several times did not return calls.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend