Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Grossly Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy wanted to charge close to $400 two activate two firesticks TV's at my residence!?
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geeek squad need to improve significantly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all, they tried to put minimum effort in have the customer happy, had to ask for additional help thru them and of course to pay more.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No closure to satisfaction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy personnel are only interested in closing the sale. Good luck with the installation.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Sounded great!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never called never showed I️ called at least 5 times to confirm date for very important situation and they left us hanging. The staff at the store were fantastic and that’s where it ended.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad didn’t deliver my TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the day of delivery, the installer called to say the TV was unavailable anywhere in the Chicago area. I had already paid for it and was very upset.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Lousy services from the two Geek Squad guys.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad guys were very unfriendly and not knowledgeable at all. They immediately told me they didn’t install tv’s; just refrigerators , washers and dryers. Lousy!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .A knowledgeable work force is something we pride ourselves on, and hearing your experience was not up to our standards is certainly disheartening. There are some teams that are designed to work with specific devices, however, being polite and professional is an expectation of all employees representing Best Buy. If you require further assistance with your television installation, please call us at (800)-433-5778. An Agent will be happy to work with you on a resolution.
Rated 1 out of 5 stars
Nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nightmare !! After many calls they showed for set up Never ever again !!!!!!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were paid to do a job ,but they never Completed the job.So I should have been refunded what I paid.They didn’t do anything that day.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Service scheduled incorrectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service didn’t happen. Wrong item was scheduled because your system doesn’t allow any conversations.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Phone advice completely bogus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents said installer would have everything needed after I gave detailed overview. That was completely bogus so we had to get another appointment.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating to feel neglected and like your time was wasted. We expect our phone Agents to offer exceptional service to ensure that appointments go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't even connect me to the internet properly. I had to figure out the settings on my own.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad member rudee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the two who installed my television was very rude. Abrupt and was angered when I asked questions.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not complete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not completed the setup-cable remote cannot turn the set on
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
They didn't install properly and sound was terribl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to reach the store manager and sales person who sold item to me was nightmares. Trying to reach anyone was worse than nightmare! Thoroughly discusted with store service
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and don't buy the best buy. Better to buy from Amazon
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a sorry experience. They left without legs on tv and couldn’t hook it up to soundbar or Dish remote.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor scheduling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TT did not show for istall appointment. Resheduled. No show for that appt either.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 3rd party technician did not install the tv properly which required me to contact another company to get the tv working
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
not good at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad install two TVs and I'm not happy with the installation they didn't bring the wall mount they promise and install two pieces of junk
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Did not get this total service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They hung tv on wall, hooked it up, made sure I had service but did not set up Netflix or even show me how to work tv. This was a total waste of money since I did the rest
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend