Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Extremely disappointing experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Intstaller was either uninterested or incapable of performing satistactory set up. Vey untypical of the professionalism I have come to expet from Best Buy.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost way too much $149.00 they arrived as scheduled were nice but didn’t actually do anything I hadn’t already done .
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not much help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents could get the TV to work! Told me to call my Directv to get help!!!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worse service I have ever received. Not to mention Customer service to not offer a refund for a service that was NOT done correctly.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for choosing Best Buy for your recent purchase, and I am sorry to hear the service may not have gone as planned. Although refunds are typically not an option on services that have been performed, we always offer a 90-day workmanship warranty on all TV and home theater services. We'd be happy to come back within that time to take a second look. You can reach us at (800)-433-5778 to schedule an appointment.
Rated 1 out of 5 stars
Never shows up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience possible 3 deliveries missed Nobody ever called to tell us delivery would be delayed or missed
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up They cancelled the appointment . They never showed up. U cancelled the appointment
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to reach out about your experience. Having a new TV connected and set up by us should be simple, so we’re sorry to hear that your appointment didn’t happen the way originally planned. We would recommend connecting with an Agent at (800) GEEK-SQUAD or (800) 433-5778 for further assistance in this matter.
Rated 1 out of 5 stars
not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting geek squad to set up tv but only delivery people showed up put it together and set up without giving us any instruction on using it. A wasted 100.00.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lazy didnt even help me set up a new router...they were so lazy and rude
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Never Came
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad service never came to connect by TV after I paid for the service,
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not recommended for UST projector setup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They had no idea about ultrashort throw projector calibration and audyssey calibration.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek was in a hurry - I paid $150 for 15 minutes of bad service. Geek did not check adequacy of signal - just wanted to leave. Now I cannot use my expensive smart TV
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were rude would not let me ask questions about the projector Daniel was a real a hole
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer said he would not hook it up which did not make any sense since I paid an extra $100 or installation.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Rick –
Thanks for taking the time to write and share your feedback with us. It sounds like there may have been some disconnect or confusion regarding what service needed to be done, and definitely concerning that the installer wasn’t able to complete the service you paid for. If you still require assistance with this please give us a call at 1-888-433-5778 so we may discuss this situation with you further.
Rated 1 out of 5 stars
You can do this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel that unless yourTV needs to be wall mounted and you aren’t comfortable with hanging it yourself do not spend you money. Set up is very simple
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share this review. While we acknowledge not everyone may purchase this service, we hope that the benefits and assistance it provides are of great use to many of our customers. I’m happy to hear you were able to connect your TV and we’d invite you to use any of our other services in the future.
Rated 1 out of 5 stars
Mo TV installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No installation UNABLE TO PICK UP ORDERED TV FROM BEST BUY IN BEAVERTON AREA STORES
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm very sorry to hear about the delay and inconvenience with your TV. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
this was an absolute failure.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the guy was late. he did not hook-up the remote to the tv, the picture was small. the set up fee was $200.00 and not worth it at all.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time out of your day to connect with us about this. I do apologize for the disappointment as this is not the kind of service we aim to provide you. It’s always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. We hope that you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
TV Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I plugged it into the wall and IMAGINE my surprise when it worked!!! Its been 6 months now and still working without geek truck NOT showing up.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to write in! I’m so happy to hear that your TV is going strong after 6 months. Please know that if you have any questions about installations services or billing, you can feel free to call us at (800) GEEKSQUAD or (800) 433-5778.
Rated 1 out of 5 stars
the sound on our samsung is awful,the speaker must
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would never buy this samsung tv again,as mentioned above the sound is awful,it sounds muffled and setting must be very high to understand broadcasters.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
NEVER AGAIN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.took old WORKING tv WITHOUT PERMISSION AND did not even set it up. had to have spectrum. will not make even right. don't EVER USE DELIVERY SERVICE
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad scheduled 8 weeks ago
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one has yet connected the new TV or fixed any devices to TV. My TV was set up by family and a teenager.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend