Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
NO INSTALLATION DONE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT HAVE PRODUCT ON TRUCK TO INSTALL. SOLD WITHOUT CHECKING WITH INSTALLERS
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A total waste of money. I have nothing else to say. Customer service a waste too. Never again. Best Buy the worst
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up. Cancelled order. Gave to many excuses
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
unacceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took 2 different times for the Geek Squad to install my TV and it is still not right. Hopefully when they come back for a third time, it will be done correctly.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The associate messed up my order from beginning so I had to many issues with the WHOLE process
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv remote did not we work and no response to return and help
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for installation of new TV to replace old one. The sound system was disconnected and never reconnected to the new TV. It was just left piled up on the side.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Need to Reschedule
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried to reschedule this appt but the local store has not call me back. Please assist.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
No Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This initial request was cancelled. So I cannot really rate the service.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
75" tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was canceled three times and then gave up. The first two times not good reasons the third time I could see why.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
They billed me for nothing being done.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They billed me for nothing being done! Wasted time and money.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reviewing our TV Connect and Setup. We totally understand how important it is to have your TV properly setup. It’s disappointing to hear that your service may not have been what you expected. If you need additional assistance with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Tv installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a very poor job installing my tv. I contacted geek squad about the nature of the job , nothing was done in the regard.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing that with us. Getting a new TV installed should be an exciting time, and we always strive to meet all your expectations. We all enjoy getting to relax and watch some TV, and would want our TV to be setup perfectly as well. Luckily, we do offer a 90-day workmanship warranty on our TV setup services. For support with this please feel free to call us at (800) GEEK-SQUAD or (800) 433-5778. We look forward to hearing from you soon!
Rated 1 out of 5 stars
Why couldn’t l reach you when I needed to?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get AirPlay to work. Spent a great deal of time on chat and phone with no success.
This review is from Add-On TV Setup, 55" or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sent a third party no idea what they were doing twice were supposed to come back no call no show and i took work off
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Delivery canceled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They keep canceling my order the day before delivery
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad work installing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No quality didn’t now how to install television, area was left dirty, synchronize TV to remote fire stick
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
To many issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To many issues with the rock hill sc store. The associate didn’t seem to know what he was doing messed up my order from beginning
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It's important to us that you get the TV Connect and Setup you paid for, so it's disappointing to hear there was an error when setting up your order. That is not the stress-free shopping experience we intended, but we'd like to make things right. If Geek Squad Agents have already been out to your home, but the TV wasn't properly set up, we can take care of it at no extra cost, as we offer a 90-day warranty on our services. You can call (800) GEEK-SQUAD or (800) 433-5778 to set up an appointment for someone to come back out. We also recommend giving that number a call if you're still waiting for someone to come out, as they should be able to provide assistance with getting that sorted out.
Rated 1 out of 5 stars
Not compatible with APPLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WESTINGHOUSE ADVISED THIS TV IS NOT COMPATIBLE WITH ANY APPLE DEVICE. SCREWED NO CAST FROM IPHONE OR IPAD.
This review is from Add-On TV Setup, 55" or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
WASTE of MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was very rude. NOT IMPRESSED at all. Was in a big hurry
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
SUPPORT TERRIBLE WITH GEEK SQUAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service, schedule three times, no show up, no two people as needed for job if they do show up.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.