Customer Ratings & Reviews

The 2 men were prompt, professional and courteous. They removed my big old tv , moved the stand , unloaded the new set , set it up and connected it all very quickly and showed me how it worked and answered my questions.

Team showed up on Time. Instructed how to use TV. Verified TV was functional

The guys were very profession and installed TV quickly

Great pic and good sound. Controls are easy too!!

I love using the Geek Squad. They are professional, quick for set up and showing how to use.

The agent was very thorough in explaining what he was doing and how do operate our new TV.

We received excellent installation by John and Dustin. They were professional, helpful, and very communicative. They answered all our questions and anticipated ones we didn’t think to ask. Very friendly and knowledgeable.

The TV was set up as requested and the techs spent extra time showing us how to work it.

We were extremely happy with the guy that set up our TV. He was very knowledgeable and helpful

My Appreciation ~ My installing agent brought my tv stand into my living room from my garage and set my tv up for me. I'm disabled and was unable to move the tv stand by myself. This was a great help to me. He also got everything plugged in and set up and made sure I was happy with how everything looked. He did tell me that I need a soundbar, which was a bit disappointing to me that no one had mentioned that when I was talking to store reps before my online purchase. I am on an extremely limited budget and was not anticipating having to make the additional purchase. My Disappointment ~ I was disappointed that it took 2 weeks after my purchase for me to receive and be able to use my new tv. The shipping company never received my tv so the delivery had to be rescheduled, then it took additional time to get the installation scheduled. On the originally scheduled delivery day, I was called and told that there would be a 24-hour delay because of vehicle issues on the delivery. Okay, no problem. I rescheduled the delivery for the next day. However, on the rescheduled delivery day, no one showed up and no one called. This resulted in my having to call and reschedule the delivery (again) and the installation. No reason was ever given to me for the failure of the rescheduled delivery.

Geek Squad explained how to operate my TV. Geek Sqaud is effiencient, friendly and fast at installing.

They did a great job setting up the Sony tv. They stayed till the tv finished updating. They were a big help.

Once they arrived the service was Great!! They knew exactly what they were doing, and Boy were they fast!! Can’t be more happier.

The technician who delivered and set up our new TV was excellent. Not only professional and friendly but made sure we understood how to access options on the set. We were extremely happy and grateful for the time spent with us so we could understand the operations as we are senior citizens. Very happy overall!

The Geek Squad agent arrived on time. He put shoe covers on before entering my apartment. He was very polite answered all my questions and made sure I was able to work the remote with the TV. My unit was placed on entertainment stand, so no wall mounting was required. He removed all the packaging material when he left.

Excellent support provided with install to include taking away old TVs. The technician orientation was helpful and even set up the standard apps and taught me how to add more apps. I fully understood how to best use my new smart tv fully. Did a nice job keeping things clean and placed exactly I place of old tv.

The Geeks came in like a commando squad, one securing the item to be installed, while the other kept a lookout for outlets, cable connections, open USB ports, and any other items that might aid/impede the installation... They held a brief confab: The words "A-7 Scenario; implement Alpha 4 protocols" were muttered, and a nod from Geek II as they began the job... A blur of wires, as they connected my old electronics to the new, and a quick system confirmation... Geek Leader: "Here's your remote; fire it up", I tentatively pushed the button, and gasped as the new gear flashed into life... "Your briefing, Sir"... Geek Leader quickly ran down the functions, and trouble-shooting directions, should there be any problems... There weren't... They were too skilled, too precise for anything like "errors" to creep into their minds... A few seconds later, they had taken the old gear into custody, and were walking it back to their van... Just like that... They were gone... Another successful mission...

The Geek squad did a great job of setting up my new TV. They even set up Netflix so it was in the TV and I just had to say the word and it came on. I didn't know the TV could do that. I offered the 2 guys money to move and set up my old TV into another room. They did it and refused any money. Very professional!

The guys did a great job setting up my new OLED and showing me how to use it and explaining various features. I just switched from long term Samsung user to LG so have a learning curve on the menus .

The Home Theater Geek Squad agents installed our new 65” Samsung TV. They also explained the possible need for a sound bar. They hooked up the sound bar to demonstrate the more sound quality. I bought a Sony Sound Bar from your agents to complete my new TV viewing.