Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible service, there was no follow up to make sure my concerns were met
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful service and follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was guaranteed our old tv would be removed. NOT. Follow up call promised it would be. Still waiting
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experience with us. Our team at 1-800 GEEKSQUAD (800-433-5778) would be happy to help schedule a return visit for a TV Haul-Away service. I apologize for any disappointment with this requiring a separate visit as the Haul-Away service is not included as part of the TV Connect and Setup service.
Rated 1 out of 5 stars
55” TV Still Not Installed!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.See my previous comments. I refuse to keep writing it!!!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Not Completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for a install that was not completed and there is no way to get ahold of any one in customer service.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when an appointment doesn't fall through. We'd like to look into this and see what options are available to you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
What TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed, rescheduled it out of existence. Impossible to make sense out of the planer.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not work out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technian did not have the tv on his work order I had set up the tv after the third time my job was reaschuled So I have no opinion
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
I would like to talk with a supervisor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with attitude of David. Want a phone call from supervisor.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutley the worst service cancellations 6 times since purchase for delivery
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Headphones not hooked up to TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a Samsung 55” Series 8 + installation to replace Series 6 tv. My Senheisser headphones were NOT Hooked Up to the new TV.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a required service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like how this service was bundled with the TV mount and couldn't be separated. I had already connected my TV myself and didn't need it.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
I was very disappointed and dissatisfied with it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed and dissatisfied..Iwas charged for a misleading set up...
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that your service wasn't up to what you were expecting, and that you feel the description of the service wasn't right. Please call us at (800)GEEKSQUAD or (800) 433-5778 so we can go over the details of this with you.
Rated 1 out of 5 stars
Owner installed TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was never made so I went to the store to pickup myself. I installed the TV
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was late poor attitude,no helpful on the instructions for t.v it took 3minutes to hook up.which i could have done myself
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Jess! We hope for phenomenal installation experiences and we apologize if this hadn't lived up to that expectation. For any issues with your order, it would be best to speak with one of our Geek Squad Agents. Please feel free to contact us at 1-800-GEEKSQUAD (1-800-433-5778) for any support with your order and installation.
Rated 1 out of 5 stars
Bad service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service..............,...................,....
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Sonny 55 set up and installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up made many attempts called three times and evry time I got disconnected
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
The DVD player and TV not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The job remains incomplete and I have reported it and await a reply.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did not connect to my services or explain anything.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
I thought I had made an appointment for Dec, 30 at
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought an entire package, including extended warranties and set-up. No one showed up. I am not happy with the way this project went.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t even hide my cords, lazy, unprofessional.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a minute to share your review. We're sorry to hear your service was not completed to your satisfaction. For additional support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No follow up call with estimate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never got a call or email back once the rep from magnolia came to my home to assess the install requirements. It was a waste of my time.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend