Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
MarieT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I give "0" because I haven't been able to properly use my new TV since I got it
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
didn't work after he left
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wired the speakers wrong and we had to redo them. said he couldn't touch the cable box so i was a waste of money.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share this with us! The point of us setting up your TV and speakers is so you don't have to worry about it, so it hurts us to hear that we dropped the ball with this service. We have a 90-day service warranty on our installations, so we can have someone come back out to redo the service if things aren't working properly after the install. To get that scheduled, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Audio service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice person came to install. He was from a contracted service and really did not know the product. Ended up taking sound bar back.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
WHAT???!!! Are you DREAMING?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not ordered or provided This did not happen.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad deficient in installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They failed to set up TV. Did not organize peripherials and cables
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
This is the worst service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new TV is still sitting in its box and has not been set up, or installed
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never installed, very unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent never got tv running or explain anything. Very Dissapointed in service, would like a refund.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put my new Sony TV remote under the TV and told me to use my Direct TV remote
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Nobody
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got my tv delivered. Best Buy keep rescheduling.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Noshow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No show no call. Three times. Trying again this Sunday.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your representative did not show up at the appointed time and did not call.
This review is from Add-On TV Setup, 55" or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Install is incomplete.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install is incomplete and incorrect. Requested another Tech.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad some bs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up to install my TV I had to do it..
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
They couldn't complete the job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were unable to hook up the TV then didn't show up when rescheduled. Very disappointed.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
GEEK SQUAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was very pleased with the setup process. Made sure sound bar and all the channel setup worked. Very pleased with the Squad.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Repeated no shows
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Four scheduled appointments, and four no shows. Absolutely terrible customer service.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not want our tv mounted. We needed a tech to look at tv problems.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad temporarily set-up my TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came and set-up my TV. A week later it is as if they were never here.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Will never use Best Buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You sent me a defective tv and now you want me to pay a set up fee
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Would never have them back. Did not complete service arranged a second trip no showed no call. Horrible.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend