Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
did not need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we did not purchase the tv this went to it was returned in store and we took a different one
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Order written wrong at store. Still trying to get resolution to charges 6 months later.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to bring this to our attention. I'm sorry to hear you have been dealing with a huge delay and burden. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They did their job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think I was charged to much for two guys just to plug in a cord on my surround sound
This review is from TV Setup, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No hook-up from the Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Great-nephew connected my Moms tv although I have used there services before and they were excellent!!!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
The installer broke the zoom button
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He kept trying to adjust using the zoom button even though the younger installer offered an easier method.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We never want to damage a customer's products under any circumstances. Please reach out to your local Best Buy or call us at (800) GEEKSQUAD or (800) 433-5778 so that we can discuss this with you and try to find a solution.
Rated 1 out of 5 stars
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech changed my password to my router. still trying to straighten out
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
did not need TV connect and setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only needed the Geek Squad to install my TV to my wall. I had to pay for TV connect and setup which I did not need.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Greek Squad did not install my TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not do their work as promised by original Geek Squad and se up my internet.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
geek squad was not able to fix the problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad said they would cancel this service request
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
A very bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very poor service, bad installation, rude installers,
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad has been giving bad information and i need more help
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
The squad is very knowledgeable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad had my tv up and running in no time. They walked me thru all the steps to operate the tv and sound bar.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Screw Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 2 visits and 3 screw ups from your call senter.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
I have contacted the BBB & hired a lawyer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They drilled through a main electrical wire!!! My home almost caught on fire!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst shopping experience ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the tv and no one could say why after confirming delivery date and time
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was broken. Don't know what happened. A disappointment.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
I forgot their names but if you look i the system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I think that the TV is very nice good picture quality and it's very big just like I like it I am very satisfied with the 100-in Hisense so far I haven't had any problems with it The geek squad was very good and helpful and knowledgeable and I would recommend this TV and the two guys who deliver to anyone thank you God bless
I would recommend this to a friendRated 1 out of 5 stars
No one at Geek squad will help me remove wall info
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get Geek Squad to answer the phone or when they do they cannot answer my questions.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you sharing this feedback with us. Our goal is for it to be stress-free to call in and get the answers you need, so it's disappointing that wasn't the case when you called. If you're having trouble getting the answers you need when calling (800) GEEK-SQUAD or (800) 433-5778, we recommend working with leadership at your local store.
Rated 1 out of 5 stars
Geekquaduncooperative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeks uncooperative re: delivery. They cancelled me
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No Choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a very good job of plugging the power cords into the outlets and inserting the connections into the TV.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend